Lourdes M. Garcia
Plumas Lake,CA
Summary
Motivated and dependable professional with over 8 years of experience in customer service, financial processing, and public administration. Fluent in Spanish and recognized for strong communication skills, accuracy, and professionalism in high-volume environments. Demonstrated success in leading teams, assisting diverse customers, and managing sensitive information with integrity and discretion.
Overview
10
10
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
06.2024 - Current
- Assist customers by providing information on driver’s license and identification card requirements.
- Explain state and federal regulations related to maintaining a commercial driver’s license (CDL).
- Deliver friendly, professional, and thorough customer service while clearly explaining DMV policies and procedures.
- Review driver’s license applications, verify supporting documents for authenticity, and ensure accuracy of records.
- Utilize multiple computer systems to process applications efficiently and maintain confidential data securely.
- Interpret and explain DMV manuals, memos, and updates to customers to ensure compliance with regulations.
Indirect Loan Processor 1 - Dealer Services
Golden 1 Credit Union
12.2022 - 10.2023
- Reviewed and processed indirect auto loan applications from partnered dealerships with accuracy and efficiency.
- Verified borrower information, documentation, and compliance with credit union lending policies.
- Collaborated with loan officers, underwriters, and dealerships to ensure timely loan funding and issue resolution.
- Delivered professional customer service by clearly communicating loan terms, requirements, and next steps.
- Maintained high attention to detail to minimize errors and protect confidential financial data.
Call Center Lead
WellSpace Health
04.2018 - 01.2022
- Collected and prepared patient blood samples for laboratory testing.
- Verified patient identity, ran insurance checks, and ensured accurate labeling and documentation.
- Maintained inventory and ensured work area cleanliness and compliance with safety standards.
Phlebotomy Technician
Bio Data Medical Laboratories
12.2017 - 01.2018
- Obtain samples of patients' blood and prepare the samples for medical tests
- Secure blood samples through various methods, such as pricking the finger or using needles to take blood directly from a patient's vein
- Restock supplies, Fax out patient results, run insurances.
Caregiver
Greenstar RCFE
11.2015 - 03.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Certified BLS Certified Phlebotomy Technician Certified EKG Technician - EKG/Phlebotomy/LabTech
National Career of Education
Citrus Heights, CA5.2017
Skills
Active Listening & Communication
Customer Service Excellence
Leadership & Team Coordination
Loan & Document Processing
Time Management & Organization
Bilingual: English and Spanish
Relationship Building
Problem Solving & Decision Making
Data Entry & Verification
Confidentiality & Accuracy
Languages
English
Spanish
Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
06.2024 - Current
Indirect Loan Processor 1 - Dealer Services
Golden 1 Credit Union
12.2022 - 10.2023
Call Center Lead
WellSpace Health
04.2018 - 01.2022
Phlebotomy Technician
Bio Data Medical Laboratories
12.2017 - 01.2018
Caregiver
Greenstar RCFE
11.2015 - 03.2017
Certified BLS Certified Phlebotomy Technician Certified EKG Technician - EKG/Phlebotomy/LabTech
National Career of Education