Rebecca Thompson
Rittman,OH
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
24
24
years of professional experience
Work History
Case Management Specialist II
County of Summit
10.2016 - Current
- Process paperwork received and determine approval for SNAP, TANF and Medicaid
- Answer phone calls from clients
- Complete phone interviews, answer questions, and address issues raised by clients
- Complete reports as assigned by due dates
- Use conflict resolution with irate clients
- Data entry into system
- Use of electronic document management system.
- Managed caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within team.
Title IV-E Specialist
State of New Mexico
06.2015 - 06.2016
- Read all affidavits for custody and determine eligibility for foster care medical based on guidelines
- Complete Medicaid requests and redeterminations in timely manner
- Complete requests to change providers and names upon adoption
- Address questions and concerns from workers
- Prepare for federal audit.
- Built and managed relationships with key clients and partners to drive growth.
- Followed all company policies and procedures to deliver quality work.
Family Support Worker
State of New Mexico
06.2014 - 06.2015
- Meet with families that are at high risk of children being removed from home
- Provide support, training and referrals to prevent removal of children
- Collaborate with community providers to verify engagement
- Communicate openly with investigators
- Provide education on parenting
- Crisis intervention
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure provision of holistic care for families in need.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Family Support Worker
Hogares
12.2012 - 06.2014
- Meet with families that are at high risk of children being removed from home
- Collaborate with community providers to verify engagement
- Communicate openly with investigators
- Provide education on parenting
- Crisis intervention
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure provision of holistic care for families in need.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Treatment Coordinator
Hogares
11.2009 - 12.2012
- Provide supervision to treatment foster parents
- Develop action plans and follow up on use and effectiveness
- Provide education on effect of trauma on behaviors
- Support parents in crisis
- Crisis intervention as needed
- Work in conjunction with treatment team
- On call bi-monthly
- Preparation for federal audit.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Income Support Specialist
State of New Mexico
06.2008 - 11.2009
- Complete in person interviews and determine eligibility for SNAP, TANF, and Medicaid
- Maintain case files
- Process paperwork provided
- Enter information into computer system for issuance of benefits.
- Provided crucial emotional support to clients during times of stress or crisis, demonstrating empathy and understanding.
Treatment Coordinator
La Familia
03.2007 - 06.2008
- Provide supervision to treatment foster parents
- Develop action plans and follow up on use and effectiveness
- Provide education on effect of trauma on behaviors
- Support parents in crisis
- Crisis intervention as needed
- Work in conjunction with the treatment team
- On call bi-monthly
- Preparation for federal audit
- Complete treatment plans and reports for insurance approval.
Mental Health Worker
Memorial Hospital
03.2003 - 03.2007
- Provide supervision to children that are in locked acute psychiatric facility
- Use physical crisis intervention techniques as needed
- Complete progress notes and provide information to incoming shift
- Work closely with nurse on duty
- Complete progress notes for each child on each shift
- Served as residential coordinator for six months with included supervision of staff
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Implemented crisis intervention plans to support client safety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
Ongoing Case Worker
County of Cuyahoga
06.2000 - 09.2002
- Complete home visits with children in foster and kinship care
- Collaborate with community partners to verify engagement in services
- Develop and implement treatment plans for parents
- Participate in team meetings
- Investigate new referrals on caseload families.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Education
Master’s Degree in Health Administration -
University of Louisiana
Shreveport, LA08.2020
Bachelor of Arts -
Mount Vernon Nazarene College
Mount Vernon, OH05.1997
Skills
- Time Management
- Self Starter
- Organizational Skills
- Can work independently
- Client Advocacy
- Regulatory Compliance
- Data Collection
- Ethical Practice
- Patient Communication
- Policy Knowledge
- Written and verbal communication
- Interviewing skills
- Community Outreach
- Service planning
- Client meetings
Timeline
Case Management Specialist II
County of Summit
10.2016 - Current
Title IV-E Specialist
State of New Mexico
06.2015 - 06.2016
Family Support Worker
State of New Mexico
06.2014 - 06.2015
Family Support Worker
Hogares
12.2012 - 06.2014
Treatment Coordinator
Hogares
11.2009 - 12.2012
Income Support Specialist
State of New Mexico
06.2008 - 11.2009
Treatment Coordinator
La Familia
03.2007 - 06.2008
Mental Health Worker
Memorial Hospital
03.2003 - 03.2007
Ongoing Case Worker
County of Cuyahoga
06.2000 - 09.2002
Master’s Degree in Health Administration -
University of Louisiana
Bachelor of Arts -
Mount Vernon Nazarene College
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