Rebecca Toussaint
Charlotte,NC
Summary
Customer-focused professional skilled in delivering exceptional support and resolving challenges in high-pressure environments. Expertise in fostering positive relationships and enhancing customer satisfaction through effective communication and problem-solving. Committed to continuous improvement and eager to apply strengths in contributing to team success.
Overview
1
1
Language
13
13
years of professional experience
Work History
Aircraft Security Officer
Bahamasair Holdings Ltd.
Nassau, Bahamas
01.2026 - 08.2026
- Conducted comprehensive aircraft, security inspections to detect weapons, control, substances, hazardous material, and other prohibited or unauthorized items in accordance with established safety and security protocols.
- Conducted regular patrols to ensure safety of the aircraft, passengers and staff.
- Responded swiftly to security incidents, providing first aid as necessary.
- Maintained detailed logs of daily activities and security events.
- Implemented improved surveillance techniques to enhance overall security measures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of aircraft crew, passengers, staff, and cargo.
Airline Ticket Agent
Southern Air Charter
Nassau, Bahamas
10.2025 - 01.2026
- Facilitated ticketing, check-in, and baggage handling to enhance passenger experience
- Managed customer inquiries and resolved issues efficiently to enhance passenger satisfaction
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately
- Collaborated with airline departments to resolve ticketing issues efficiently and ensure passenger satisfaction
- Executed payment processing, ticket issuance, and travel document verification with precision and thoroughness
- Managed ticketing operations, ensuring timely and accurate processing of passenger reservations.
Sales Associate
THE SPORTS CENTER
Nassau, Bahamas
01.2025 - 10.2025
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote targeted merchandise.
- Managed efficient cash register operations.
- Established rapport with customers to foster loyalty and enhance shopping experience. with customers to encourage repeat business.
- Processed product returns according to store policy to ensure customer satisfaction., exchanges and refunds in accordance with store policy.
- Oversaw cash register functions to ensure smooth and accurate transactions..
Cashier & Food Server
TEXAS PIT BBQ
Saginaw, TX
01.2022 - 10.2024
- Executed opening and closing procedures, including cash register count, restocking, and cleaning, to maintain operational standards.
- Delivered exceptional customer service by greeting customers and proactively assisting with their needs.
- Operated the POS system efficiently to ensure accurate transactions.
- Communicated with back-of-house staff to correctly deliver food and beverage orders.
- Coordinated with back-of-house staff to ensure accurate and timely delivery of food and beverage orders.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
Cashier & Charge Accounts Clerk
BOOKWORLD & STATIONERS
Nassau, NEW PROVIDENCE
05.2013 - 12.2021
- Operated cash register, processed payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Performed opening and closing procedures, including counting cash register and restocking inventory.
- Charged credit items to companies.
- Emailed statements to companies.
- Assisted with training and mentoring new team members.
- Trained and mentored new team members, fostering a collaborative work environment.
- Processed credit transactions for various companies.
- Sent financial statements via email to companies for review.
Education
Student Pilot Certificate - Pilot/Flight Training
Delta Qualiflight Aviation Academy
Fort Worth, TXCollege Preparatory - College preparatory
Bahamas Baptist Community College
Nassau, New Providence06.2018
High School Diploma - undefined
Government High School
Nassau, New Providence06.2012
Skills
- Security Documentation
- Safety Protocols
- Attention to Detail
- Time management
- POS & Reservation Systems
- Conflict resolution
- Team Collaboration
- Exceptional Customer Service
- Communication & Interpersonal Skills
- Reliability
Languages
Haitian-Creole
Bilingual or Proficient (C2)
References
- Devon, Rolle, Preacher/Music Instructor, kingdomdiscipleshipcenter@gmail.com, (242) 424-8727, Barak Music School, Pastor
- Chantell Thelemarque -Guidance Counselor, cthelemarque@gmail.com, 242-448-9294
- Patrice Burrows -Supervisor, Bookworld & Stationers, 242-456-2489
Timeline
Aircraft Security Officer
Bahamasair Holdings Ltd.
01.2026 - 08.2026
Airline Ticket Agent
Southern Air Charter
10.2025 - 01.2026
Sales Associate
THE SPORTS CENTER
01.2025 - 10.2025
Cashier & Food Server
TEXAS PIT BBQ
01.2022 - 10.2024
Cashier & Charge Accounts Clerk
BOOKWORLD & STATIONERS
05.2013 - 12.2021
High School Diploma - undefined
Government High School
College Preparatory - College preparatory
Bahamas Baptist Community College
Student Pilot Certificate - Pilot/Flight Training
Delta Qualiflight Aviation Academy