Rebecca Trail
Tucson,AZ
Summary
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments, staying on task and maintaining organization. Positive nature with excellent customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
El Jefe Cat Cafe
Tucson, Arizona
06.2022 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments by cash or credit card accurately and efficiently.
- Crafted social media posts and replies
- Maintained a neat work area by organizing materials and tidying up furniture.
Dog Handler
Sit!Stay!Play!
Tucson, AZ
05.2021 - 01.2023
- Ensured safe and secure handling of all dogs while in the facility.
- Answered incoming calls and provided customer service.
- Managed appointments and requests through Propet Software
- Monitored dog behavior and temperament when interacting with other animals in the facility
- Developed positive relationships with clients by providing friendly customer service and knowledgeable advice.
Assistant Manager
McDonald's
Tucson, AZ
04.2020 - 05.2021
- Directed and led employees, supervising activities to drive productivity and efficiency
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented new procedures or systems to improve efficiency within the organization..
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Night Shift Manager
SUBWAY®Restaurants
Palmyra, VA
03.2016 - 08.2019
- Provided support and guidance to new hires, as well as existing staff members.
- Ensured all areas of the store were properly staffed during night shifts.
- Investigated complaints regarding employee conduct or customer service issues during night shifts.
- Created schedules for employees based on workload requirements while adhering to budget constraints.
Education
Associate of Science - Business Administration
University of Phoenix
Phoenix, AZ01-2025
Skills
- Customer service excellence
- Microsoft Office expertise
- Document Scanning
- Call handling
- Money Handling
- Promotional planning
- Staff Training and Development
Certification
Microsoft Office Specialist: Word Associate (Office 2019)
Microsoft Office Specialist: Excel Associate (Office 2019)
Timeline
Receptionist
El Jefe Cat Cafe
06.2022 - Current
Dog Handler
Sit!Stay!Play!
05.2021 - 01.2023
Assistant Manager
McDonald's
04.2020 - 05.2021
Night Shift Manager
SUBWAY®Restaurants
03.2016 - 08.2019
Associate of Science - Business Administration
University of Phoenix
Microsoft Office Specialist: Word Associate (Office 2019)
Microsoft Office Specialist: Excel Associate (Office 2019)
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