Rebecca Tremblay
Summary
Customer-focused, motivated to deliver quality service and committed to assisting customers with their needs to help them achieve their goals. Calm and compassionate communication during stressful events, providing solutions with care and thorough documentation.
Overview
10
10
years of professional experience
Work History
Parts Sales Manager
AutoZone
Pinckney, MI
06.2022 - Current
- Obtained high-quality replacement parts by sourcing suppliers and maintaining productive relationships.
- Monitoring inventory while meeting expected customer demands.
- Managing orders between clients and vendors.
- Delegating tasks between employees.
Volunteer
Bullmastiff Rescuers Inc.
Pinckney, United States
12.2012 - Current
- In-home rehabilitation of Bullmastiffs, using basic obedience training and classes
- Educate the public on breed traits, ownership requirements, and expectations at events
- Encourage adoption, volunteering, and soliciting donations
Fuel Clerk
Kroger
Pinckney, United States
12.2013 - 06.2022
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Achieve 100% of targeted interaction goals with Secret Shoppers
- Re-hired in December of 2021
Front Desk Receptionist
Red Roof Inc
Plymouth, MI
02.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Senior Pet Care Specialist
PAWSitive Pet Massage & Concierge, LLC
Plymouth, MI
12.2016 - 12.2017
- Provide trustworthy pet sitting and dog walking services, receiving multiple praises and personal requests from clients
- Schedule appointments and staff with attention to pets' needs and owners' requests
- Office management, handling confidential employee, client data, and home access information
Education
No Degree - General Studies
Schoolcraft College
LivoniaHigh School Diploma -
Pinckney Community High School
Pinckney, MI06.2013
Skills
- Critical Thinking
- Salesforce Software
- Information Confidentiality
- Customer Service
- Call Answering and Routing
Timeline
Parts Sales Manager
AutoZone
06.2022 - Current
Front Desk Receptionist
Red Roof Inc
02.2020 - 02.2021
Senior Pet Care Specialist
PAWSitive Pet Massage & Concierge, LLC
12.2016 - 12.2017
Fuel Clerk
Kroger
12.2013 - 06.2022
Volunteer
Bullmastiff Rescuers Inc.
12.2012 - Current
No Degree - General Studies
Schoolcraft College
High School Diploma -
Pinckney Community High School
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