Rebecca Trunzo
Bellville,OH
Summary
Results-driven Department Leader known for productivity and efficient task completion. Specialized in team management, operational strategy, and conflict resolution. Excel in communication, leadership, and adaptability, ensuring seamless operations. District trainer tasked with training and team building.
Overview
15
15
years of professional experience
Work History
Deli Bakery Department Leader
Kroger
Mount Gilead, Ohio
07.2016 - Current
- Provided day-to-day leadership to department staff, ensuring effective operations and compliance with company policies.
- Monitored workflow processes to ensure timely completion of tasks and customer satisfaction.
- Assigned tasks to staff based on individual strengths, skillsets, and experience levels.
- Ensured all department resources were utilized effectively in order to maximize productivity.
- Resolved conflicts between employees or between customers and employees in an efficient manner.
- Followed safety protocols and company processes and procedures.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Managed daily operations, ensuring efficient workflow and productivity.
- Monitored inventory levels, ensuring optimal stock and minimizing waste
Receptionist, Kennel Assistant
Appleseed Valley/clearfork Veterinary Hospitals
Mansfield , OH
07.2010 - 12.2012
- Check in clients and patients
- Accept payments and schedule appointments
- Assist with post surgery care and hospitalized patients
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Call Center Representative
StarTek
Mansfield , OH
06.2009 - 03.2010
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
High School Diploma -
Clear Fork High School
Bellville, OH05-2006
Some College (No Degree) - Early Childhood Education
Ashland University
Ashland, OHSkills
- Team Management
- Staff Development
- Customer Service
- Employee Scheduling
- Training and Development
- Conflict de-escalation
- Customer Engagement
- Problem-Solving
Timeline
Deli Bakery Department Leader
Kroger
07.2016 - Current
Receptionist, Kennel Assistant
Appleseed Valley/clearfork Veterinary Hospitals
07.2010 - 12.2012
Call Center Representative
StarTek
06.2009 - 03.2010
High School Diploma -
Clear Fork High School
Some College (No Degree) - Early Childhood Education
Ashland University