Rebecca Valdes

• Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
• Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
• Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.

Telephonic care management and nursing adherence of prescribed medication for patients with specific chronic illnesses

• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
• Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.