Jenna-Marie Morin
Providence,RI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
Work History
COVID-19 Tester
Gordon College
Wenham
01.2021 - 06.2021
- Supervised patients performing COVID-19 Test
- Filed patients into the emr system
- Register patients into the system
- Created testing labels for COVID-19 test
- Managed a busy line
- Attention to detail in processing information
- Answered patient's questions.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
Nursing Assistant
National Health Care- Garden City, South Carolina
- Helped residents with ADL's
- Obtained vitals of residence for charge nurse
- Used great attention to detail to monitor residents and ADLs performed to be able to accurately report in their chart
- A support care member for residents' family
- Support for residents in long term and hospice.
Administration Assistant
Eric Kelly Physical Therapy PLLC
Troy, NY
05.2021 - 08.2021
- Assisted and completed payment process with patients
- Developed highly empathetic relationships with patients
- Answer phone and manage appointments
- Filing, scanning files, greeting customers as well assisting anyone that needs help
- Organize information in computer systems
- Consisted of opening and closing the office
- Helped with intake
- Registered patients into system
- Added notes and exercises to patients' charts.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
Clinical Secretary and Patient Care Technician
Tidelands Health
Murrells Inlet
08.2023 - 03.2024
- Obtained vital signs of patients
- Assisted with bedside procedures
- Used attention to details to perform care and monitor a patient's condition
- Chart efficiently through knowledge of EMR systems.
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Streamlined communication between medical staff by organizing and distributing essential documents promptly.
Education
Bachelor of Science - Biology
Gordon College
Wenham, MA12.2023
Skills
- Medical terminology understanding
- Virus Detection Techniques
- Administrative support experience
- Healthcare Regulations Compliance
References
Available upon request
Timeline
Clinical Secretary and Patient Care Technician
Tidelands Health
08.2023 - 03.2024
Administration Assistant
Eric Kelly Physical Therapy PLLC
05.2021 - 08.2021
COVID-19 Tester
Gordon College
01.2021 - 06.2021
Nursing Assistant
National Health Care- Garden City, South Carolina
Bachelor of Science - Biology
Gordon College