Samantha Tomlin
Craryville,NY
Summary
With numerous years in healthcare, (whether as a CNA, LPN experience, Phlebotomy Certification, and/or performing medication administration), as well as in Customer Service, working with the public is important to me. Taking on the role of a "people pleaser" and being social are good traits of personality, however, working independently or in a small group can be just as enjoyable. Customer/client satisfaction is a priority. Expanding and gaining more experience is always welcomed. Additionally, having several years of experience in clerical duties adds to listed skill set as well as having a strong work ethic.
Overview
13
13
years of professional experience
Work History
COVID-19 Tester
The Grand At Barnwell
07.2021 - 05.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining streamlined workflow and submit and record through NYS DOH.
- Provided emotional support to anxious patients awaiting test results, fostering compassionate environment during uncertain times.
- Improved guest experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout entire process of COVID-19 testing.
Internal/Customer Service Advisor
Destination KIA
01.2009 - 07.2021
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Resolved concerns with products or services to help with retention and drive sales.
- Continuously sought opportunities for personal development through ongoing training programs.
- Addressed complex issues by scheduling repair appointments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
IVC Lab Technician
Taconic Biosciences Inc.
09.2016 - 01.2019
- Maintained safe and sterile laboratory environment, adhering to strict safety and sterilization protocols.
- Prepared reagents, media, solutions and Petri dishes as needed daily to use for organ harvesting and In Vitro procedures requested
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Participated in continuing education opportunities to stay current with industry advancements and best practices.
- Followed proper husbandry guidelines
- Preparation and sanitation of equipment involved in animal care, animal husbandry, and organ harvesting/IVF procedures.
- Humane euthanization of rodents and reproductive organ harvesting
- Performed hormone injections on female specimens as requested by consumer
- Experience in embryo transfers
Education
NHA Phlebotomy Certification - Phlebotomy
Mildred Elley
Albany, NY08.2022
No Degree - Licensed Practical Nursing
Maria College of Albany
Albany, NY01.2012
GED -
Germantown Central School
Germantown, NY08.2000
Skills
- Strong Communication Skills
- Adaptable to change
- Continuous learning mindset
- Medical terminology understanding
- Friendly and Respectful
- Customer Service
- Attention to Detail
- Appointment Scheduling
- Safety Compliance
- Phlebotomy
- Previously NYS CNA Certification
previously NYS certified CNA
In 1998 I became NYS certified as a Nurse Aide at the Baptist Home of Brookmeade in Rhinebeck, NY. I have worked in skilled nursing facilities, rehabilitation centers and hospitals. I have been employed through the nursing facilities directly, as well as through Nursing Agencies and in-home private duty care. Certification expired in 2006
Timeline
COVID-19 Tester
The Grand At Barnwell
07.2021 - 05.2022
IVC Lab Technician
Taconic Biosciences Inc.
09.2016 - 01.2019
Internal/Customer Service Advisor
Destination KIA
01.2009 - 07.2021
NHA Phlebotomy Certification - Phlebotomy
Mildred Elley
No Degree - Licensed Practical Nursing
Maria College of Albany
GED -
Germantown Central School
Similar Profiles
Nona BluesteinNona Bluestein
Corporate Director of Clinical Education at The Grand Healthcare SystemCorporate Director of Clinical Education at The Grand Healthcare System
Donavan PressleyDonavan Pressley
Kennel Technician at Barnwell Oaks KennelKennel Technician at Barnwell Oaks Kennel
Maggie AshbaMaggie Ashba
911 Emergency Dispatcher at Barnwell County Government911 Emergency Dispatcher at Barnwell County Government