Summary
Overview
Work History
Education
Skills
Certification
Relocation
Timeline
Generic

Destiny Carter

Edmond,Oklahoma

Summary

Looking to obtain any available position. Recently relocated to Edmond Oklahoma and looking for a remote position. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

COVID-19 Tester

Torrance Memorial Medical Center
01.2023 - 08.2023
  • Conducted Covid Lumira testing and PCR testing for Torrance Memorial employees
  • Document results and send results to employees, managers, and employee health via emails
  • Manage more than 10 incoming calls.
  • Communication with managers via send and receive emails
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.

Call Center Dispatcher

Torrance Memorial Medical Center
10.2021 - 08.2023
  • Trained in call center/ dispatcher in an emergency setting
  • For call center/dispatcher, receive up to 30 calls or more from staff that needed something fixed or had an aggressive patient.
  • Relay the messages to the proper staff to respond with will be engineering for facility issues, security for aggressive patients, trust passing warnings, and escorts.
  • Call for outside assistance from vendors for elevator entrapment and Torrance police for combative personnel, for anything related to weapons, illegal drugs, and threats.
  • Keep an eye on the CCTV surveillance cameras inside and outside of the hospital

Security Officer

Torrance Memorial Medical Center
08.2021 - 08.2023

Effectively monitored security during 10 pm-6:30 am hour shifts

  • Performed all security functions, including Patrols, patient restraining (if needed), detaining, door lockups, and unlocks
  • Monitored all points of entry
  • Handcuff& Detaining certified
  • Handles patients' information (to do needed reports)
  • Handles patient comfort care list
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Security Officer

Allied Universal Security Services, Systems and Solutions
03.2020 - 08.2020
  • Greeting, opening doors, and helping customers when entering the bakery
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Make sure people are social distancing and wearing proper protective masks, and shields.
  • Patrol the exterior and interior of the building once every 30-minutes.

Warehouse Worker

Chartwell Staffing Temp Agency
12.2019 - 03.2020
  • This work agency outsourced to an ink and office supply company where learning basic training for warehouse employees
  • Learned how to use the software and ship out items
  • Consistently lifted materials weighing as much as 20 pounds.
  • Packaged up to 100 items a day
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Caregiver

Ian Jackson
04.2018 - 08.2019
  • Distribution of medicine
  • Cleaned house, ran errands, bathed, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Taking clients to Doctor appointments
  • Helping with mobility
  • Helping with the patients' 30-minute exercises recommended by their doctor

Cashier and Sales Associate

Target
03.2017 - 05.2018
  • Trained as a cashier, and sales associate
  • Learned how to locate items and restock items
  • Return items using target software
  • Communicated with customers via phone calls up to 5 times a day and in person throughout the work shift.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Diploma -

Compton High School
Compton, CA
01.2013

Skills

  • Read and Write in English
  • Basic Math Skills
  • Customer Service/Assisting
  • Shipping & Receiving
  • Sales Experience
  • Cashiering
  • Customer service
  • Security
  • Surveillance
  • Typing
  • Covid testing
  • Loss Prevention
  • Caregiving
  • Computer skills
  • Strong Communication Skills

Certification

Security Guard

Relocation

Edmond, OK

Timeline

COVID-19 Tester

Torrance Memorial Medical Center
01.2023 - 08.2023

Call Center Dispatcher

Torrance Memorial Medical Center
10.2021 - 08.2023

Security Officer

Torrance Memorial Medical Center
08.2021 - 08.2023

Security Officer

Allied Universal Security Services, Systems and Solutions
03.2020 - 08.2020

Warehouse Worker

Chartwell Staffing Temp Agency
12.2019 - 03.2020

Caregiver

Ian Jackson
04.2018 - 08.2019

Cashier and Sales Associate

Target
03.2017 - 05.2018

Diploma -

Compton High School
Destiny Carter