Rebecca Venturato
Hull Lift Truck
Grand Rapids,MI
16
years of professional experience
Service Coordinator with experience coordinating technician schedules, managing high-volume service requests, resolving issues, and supporting field services. Skilled in conflict resolution and workflow management, I ensure timely service delivery and foster strong client relationships. Committed to safety and compliance, I drive operational excellence.
Work History
Service Coordinator
3 Years- Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Manage 50+ daily phone calls and emails between clients and technical teams, ensuring timely resolution of service issues.
- Ensure safety-guidelines and facility-protocol in the field is strictly followed.
- Review safety measures and safety training with technicians.
- Manage emergency after-hours dispatching and service.
- Coordinate 18 technician schedules and prioritize technician work loads to optimize efficiency.
- Manage a high volume of client requests, ensuring timely and effective service delivery.
- Resolve customer complaints and issues to drive satisfaction and loyalty.
- Ensure compliance with industry standards and regulations.
- Work hand-in-hand with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Reduce client wait times by effectively managing service queue and prioritizing urgent cases.
Assistant Manager
13 Years 6 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Mentored team members to enhance professional development and accountability in the work place.
- Responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Communications/Psychology
Skills
Accurate recordkeeping
Service monitoring and evaluation
Status meetings
Time management
Problem-solving
Teamwork and collaboration
Quality assurance
Conflict resolution
Adaptability and flexibility
Certified in CPR/AED
Timeline
Service Coordinator
Hull Lift Truck
10.2023 - CurrentRead More
Assistant Manager
Serv-U-Success
04.2010 - 10.2023Read More
Grand Valley State University
Bachelor of Science from Communications/Psychology
Read More