Manager
Coggins Flowers & Gifts
- Managed daily operations to ensure efficient workflow and timely order fulfillment.
- Developed and implemented seasonal merchandising strategies to enhance product visibility.
- Trained and mentored staff on customer service best practices for improved client interactions.
- Oversaw inventory management, optimizing stock levels to reduce waste and increase profitability.
- Collaborated with suppliers to source high-quality floral products, ensuring competitive pricing.
- Analyzed sales trends to inform purchasing decisions and promotional efforts effectively.
- Enhanced team performance through regular feedback sessions and targeted skill development initiatives.
- Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.