Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Burhans

Midland

Summary

Dynamic and detail-oriented professional with a proven track record at Smith's Flowers & Gifts, excelling in customer service, delivery service, and inventory management. Recognized for enhancing operational efficiency and delivering exceptional arrangements and events for high profile customers. Strong interpersonal communication and teamwork skills drive successful collaboration and client engagement.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Florist/Senior Customer Specialist

Smith's Flowers & Gifts
05.2018 - Current
  • Responsible for arranging floral displays for various occasions.
  • During elevated holiday seasons operated as a dispatch manager for increased holiday work force, inclusive of: disciplinary procedures, route optimization, and disruption management.
  • Supported inventory management by tracking flower supplies and maintaining organized storage areas. Inclusive of standard 5S practices.
  • Collaborated with team members to fulfill customer orders accurately and efficiently during peak hours. Responsible for elevated customer demand surrounding holiday seasons.
  • Supported the end-to-end delivery of customized customer orders.
  • Supported outside area of service events through on-site management of all floral needs. (ex. weddings, funerals, concerts, corporate events)

Assistant Manager

Hungry Howies Pizza & Subs
10.2005 - 07.2018
  • Led team in executing daily operations, enhancing service delivery and employee engagement.
  • Handled customer disputes timely and efficiently.
  • Executed training programs for staff, improving onboarding efficiency and knowledge retention.
  • Collaborated with cross-functional teams to streamline communication and workflows.
  • Assisted in labor budgeting processes, monitoring expenditures to align with financial goals and constraints.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

H.H. Dow High School
Midland, MI

Skills

  • Attention to fine detail
  • Quality control
  • Sales and service-oriented
  • Customer Service-oriented
  • Inventory management and ordering
  • Client engagement and assistance
  • Delivery coordination
  • Interpersonal communication
  • Organization (self and team)
  • Time management (self and team)
  • Teamwork and collaboration

Certification

  • Six Sigma Yellow Belt - [Completed 2024-Self Driven]
  • LinkedIn Learning - [Ongoing]
  • Project Management - [Ongoing, LinkedIn]

Timeline

Florist/Senior Customer Specialist

Smith's Flowers & Gifts
05.2018 - Current

Assistant Manager

Hungry Howies Pizza & Subs
10.2005 - 07.2018

High School Diploma -

H.H. Dow High School

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