Miguel Hernandez
Billerica,MA
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
6
6
years of professional experience
Work History
Customer Service
Macys
Burlington
11.2023 - 01.2024
- Assist customers, conduct sales transactions, and restock inventory.
- Assisted customers with carry-out orders from the store.
- Reconciled daily sales transactions against cash registers totals.
- Bagged or packaged purchases and wrapped gifts.
- Answered questions about current promotions and resolved issues according to store policies.
Customer Service
CRT Surf School
Baja California Sur, Mexico
01.2023 - 08.2023
- Assisted customers, conducted sales transactions, and restocked inventory.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
Customer Service
Nordstrom
Burlington, MA
08.2021 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service
Chipotles Mexican Grill
Burlington, MA
07.2019 - 07.2021
- Assisted customers, conducted sales transactions, food prep and store maintenance
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Trained new employees to perform duties.
- Greeted guests in a friendly and welcoming manner.
Architecture Designer
Gateway Project
Cambridge, MA
01.2021 - 05.2021
- Assisted and designed conceptual urban models to study microclimates for client presentations that benefited the city of Cambridge.
Corpsman
Navy
Quantico, VA
05.2018 - 05.2019
- Gained discipline and diligence managing cadet's paperwork in a officers' candidates' school clinic.
- Provided assistance with minor medical procedures, such as wound cleaning and dressing changes.
- Organized patient charts, updated information into electronic health records system.
- Maintained health records for marine platoons.
Education
Attended -
Boston Architectural College
12.2023
High School Diploma -
Rouse High School
Skills
- Microsoft Office Suite
- Bilingual- Spanish
- Effective communication
- Organization
- Adaptability
- Teamwork
- Customer Service
- Attention to fine detail
- Adobe cloud
- Calm Under Pressure
Timeline
Customer Service
Macys
11.2023 - 01.2024
Customer Service
CRT Surf School
01.2023 - 08.2023
Customer Service
Nordstrom
08.2021 - 11.2022
Architecture Designer
Gateway Project
01.2021 - 05.2021
Customer Service
Chipotles Mexican Grill
07.2019 - 07.2021
Corpsman
Navy
05.2018 - 05.2019
Attended -
Boston Architectural College
High School Diploma -
Rouse High School
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