Yashica Chalmers
Savannah,GA
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Work History
Customer Service
Premier Health Consultants, LLC
06.2021 - Current
- Greeted over 40 patients daily in a friendly manner and collected insurance cards and Identification
- Receives incoming telephone calls, exercises judgment to prioritize calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
- Maintains appropriate clinical/clerical standards
- Use Experity, DocuTap & EPIC
- Execute record filing system to improve document organization and management.
- Ensured patient registration was completed and included all pertinent demographic information
- Entered patient admitting information and added clinic schedule.
- Receives payment on account and collects outstanding balances, completing daily ledger balancing and preparation of bank deposits.
- Consistently awarded accurate chart's of the month.
Registrar
AppleOne/Inktel Solutions
01.2021 - 06.2021
- Remote (Work From Home)
- Utilizing theFive9 auto dialer
- Answered 100-plus calls per shift
- Pre-registered & scheduled patients for 1st and 2nd doses of the Covid-19 vaccination shot.
- Assisted manager with screening team members' calls for quality control.
- Consistently praised for great customer service and call handling
Admissions Advisor
Unbridled Connect, LLC
06.2020 - 01.2021
- Remote (Work From Home)
- Pursued 75-plus leads daily from individual inquiries seeking higher education
- Assisted with degree selection, enrollment application, applying for financial aid, and obtained, and completed verification of documents submitted
- Process applications and followed students to assist with getting acclimated to their new learning environment
- Promptly investigates, resolves & responds to customer inquiries complaints & requests
- Trained staff in operational procedures.
Employee Coordinator
StaffCo Employment Services
05.2017 - 06.2020
- Recruited candidates for temp, temp-to-hire, and direct-hire positions at various sites
- Maintained an available pool of qualified candidates & tested candidates’ aptitudes
- Interviewed minimum of 25 qualified candidates per week
- Hired & assign temp, temp-to-hire according to SOP, and manage the full cycle of employment
- Used Kronos HR Solution software to manage candidates, hiring, hours worked, and payroll
- Assisted with the termination & removal of employees from client work sites
- Completed employment verification, background checks & random employee drug screens
- Conducted new hire orientations
- Trained new and current employees on operation procedures and policy changes.
- Matched clients to open positions based on skills and work requirements.
- Assisted with writing job postings and job descriptions for boards.
Night Auditor Supervisor
Hampton Inn
01.2015 - 05.2017
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
Recruiter
E-Transportation Counselors
01.2015 - 05.2017
- Commission Remote (Work From Home)
- Utilize direct & indirect sourcing techniques to build a strong network of candidates
- Conducted 20-plus phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Used ICIMS to match candidates' experience with the client's requirements for job placement
- Advertised job opportunities on social media platforms and job boards
- Conducted reference checks, background screening, and other pre-employment checks to verify information on applicant's resume
Team Floor Lead
OnBrand24 Premier Call Center
05.2014 - 01.2015
- Crossed-trained 75 new hires as backup for Customer Service Managers
- Assisted supervisor with feedback for employee performance evaluations
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Adhere to all confidentiality requirements
- Met all call & customer service guidelines including service levels, handling time & productivity.
Education
Associate of Applied Science - Medical Billing & Coding
12.2023
Associates - Graphic Design
06.2017
Bachelor of Science - Business Administration
12.2012
Skills
- Sales Force
- Kronos HR software
- ICIMS
- Applicant Tracking
- Talent Acquisition Team
- Skilled Multi-tasker
- Candidate Sourcing
- Microsoft Office Suite
- Google Suite
- EMR Systems: Experity, DocuTap & EPIC
- Medical Billing/Coding
- CPT/ICD-9/ICD-10
- Windows Certified
- Handshake Networking
- Photoshop
- HRIS Software
- HTML Editor
- Notepad
- Silhouette Design
- Software
- WordPress Developer
- Website Builder
- Platforms: Wix, Site123
- Square Space & Hibu
Additional Experience
Marriott Fairfield Inn & Suites
Guest Service Rep
Jan 2013 to April 2014
Greeted, registered & assigned rooms to the hotel guests.
Answered calls using required salutations & telephone etiquette.
Justice Packaging
Administrative Assistant
Oct. 2010-Dec. 2012
Answered & quickly redirected calls. Maintained inventory. Created
Detailed expense reports. Assisted visitors and directed them to
Appropriate departments.
Green Property Management
Leasing Consultant
Jan. 2007-June 2009
Assisted potential tenants with property search. Collected rental
Payments. Processed evictions.
Affordable Mortgage
Loan Officer/Office Manager
Assistant-Jan 2006- June 2008
Assist potential buyers with obtaining financing for home loans.
CareCore National
Decision Support/Pre-Certification
Sept. 2004-Dec 2005
Received 200 plus calls & initiated calls to providers seeking
Approval for medical procedures. Utilized CPT/ICD Codes for
Procedures. Submitted written approval & denial to providers.
Valujet Airlines
Reservation Agent
Jan. 1998-June 2002
Received calls from customers seeking to make travel
Arrangements.
Bellsouth
Customer Service Rep
Feb. 1996-Dec. 1998
Received calls from customers to established new telephone
Service, made changes to existing service & set up payment
Arrangements, & disconnect services.
American Airlines
Reservation Agent
June 1994-Dec. 1995
Received calls from customers seeking to make travel Arrangements.
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