Rebecca Walgenbach
Flint,MI
Summary
Dedicated professional server known for reliability, attentiveness and a passion for delivering a flawless experience. Utilizes deep knowledge of food and beverage menus to provide top-tier service. Fosters loyal relationships with guests and team members by authentic amiable communication. Proficient in high pressure environments using both problem solving and multitasking abilities while maintaining poise. I am looking for an establishment such as Rudy's Prime to start the next phase of my career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Andiamos Trattoria
Clarkston, MI
05.2018 - 04.2020
- Delivered exceptional customer service resulting in consistent guest satisfaction wether it be for memorable celebrations or everyday dining.
- Participated in wine and spirits training sessions to improve service techniques and product knowledge.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
Server
The Laundry
Fenton, MI
10.2011 - 03.2020
- Used meticulous time management to provide great service in an upscale casual establishment
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and utilized extensive food, bar and wine knowledge to enhance guest dining experiences.
- Personalized service for regular guests by remembering their preferences and special occasions building a good community
Fine Dining Server
The Palace of Auburn Hills
Auburn Hills, MI
10.2005 - 09.2010
- Managed multiple tables of VIP clientele efficiently while maintaining high standards of hospitality.
- Recommended wine pairings tailored to guest preferences, enhancing meal enjoyment.
- Implemented upselling techniques that increased average check totals significantly.
- Collaborated with culinary team to ensure timely food preparation and presentation..
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Skills
- Menu presentation
- Active listening
- Professionalism
- Relationship management
- Tableside etiquette
- Teamwork and collaboration
- Time management
- Reliability
Certification
Servesafe Manager Certification
TIPS
Specialty Coffee Association Espresso Extraction and Milk Steaming
Timeline
Fine Dining Server
Andiamos Trattoria
05.2018 - 04.2020
Server
The Laundry
10.2011 - 03.2020
Fine Dining Server
The Palace of Auburn Hills
10.2005 - 09.2010