Rebecca Walters
Oklahoma City,OK
Summary
Customer-focused professional with extensive experience in hospitality, travel services, and client advocacy. Recognized for delivering calm, safety-minded service in high-pressure environments as well as fostering collaboration within teams. Proven ability to assume leadership and mentorship roles that enhance experiences for both customers and coworkers. Committed to a people-first mindset, strong accountability, and a servant's heart, ensuring exceptional service delivery in every interaction.
Overview
25
25
years of professional experience
Work History
Onboarding Manager
Vincent Vacations, LLC
04.2023 - Current
- Facilitated smooth onboarding of new agents in a collaborative team-based environment.
- Led candidate interviews to access skills and proper placement.
- Acted as key contact for new hires, providing guidance and support with a team of over 200 agents.
- Enhanced teamwork by coordinating communication between leadership and new agents.
- Prepared and managed onboarding documentation with accuracy and confidentiality.
Travel Advisor
Vincent Vacations, LLC
06.2017 - Current
- Enhanced customer satisfaction through exceptional service before, during, and after travel.
- Maintained current knowledge of travel safety protocols, passport/visa requirements, and regulations.
- Collaborated with team members to ensure consistent service delivery to clients.
- Supported travelers during disruptions with calm communication and effective problem-solving.
- Achieved top sales awards with over $1M in annual traveled sales performance.
Bookkeeper
J. Walters Woodworks, LLC
12.2000 - Current
- Managed financial records, reconciliations, and payments with a high level of accuracy and attention to detail.
- Maintained confidentiality while working independently and responsibly.
- Supported business operations through reliable, consistent execution of critical administrative tasks.
- Handled payroll processing ensuring timely payment for contractors.
Certified Birth Doula
Birth Matters
05.2009 - 09.2011
- Supported mothers and families during labor and delivery in high-stress, safety-critical environments.
- Collaborated with medical teams to uphold safety protocols and best practices.
- Maintained calm, clear communication to reassure clients and foster trust during critical moments.
- Provided compassionate emotional and physical support, ensuring families felt informed and cared for throughout labor.
- Continuously updated knowledge in maternal care by attending relevant trainings and obtaining certifications in specialized areas such as breastfeeding and postpartum care.
Skills
- Exceptional Customer Service
- Safety Awareness
- Team Collaboration & Support
- Leadership & Mentorship
- Attention to Detail
- Clear Communication & Adaptability
Timeline
Onboarding Manager
Vincent Vacations, LLC
04.2023 - Current
Travel Advisor
Vincent Vacations, LLC
06.2017 - Current
Certified Birth Doula
Birth Matters
05.2009 - 09.2011
Bookkeeper
J. Walters Woodworks, LLC
12.2000 - Current