Rebecca Wanagat

The Joyful Food Company - A meals-to-go cafe that offers the only dedicated Gluten-free kitchen in Central Alabama.

• Developed and maintained strong relationships with customers, resulting in repeat business and word of mouth referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Hired trained, and managed a small team of employees.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Jennarosity - A brand of personalized, custom made jewelry. Started as a tiny independent company and grew to have nationwide visibility.

• Developed partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Expanded the company''s geographical reach, opening new markets and increasing profitability.
• Negotiated partnerships with suppliers to reduce costs, enhancing profitability with strategic sourcing.
• Established a successful business by identifying market needs and developing innovative solutions.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

• Answered inbound customer service calls to assist with questions, concerns or problems.
• Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization
• Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
• Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
• Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
• Managed high call volumes and maintaining a professional demeanor.