REBECCA WEST

• Fulfilled the opportunity to design and implement a vital training process that provided new employees the knowledge to succeed in their positions while maintaining compliance guidelines.
• Effectively dispatched work order hours to appropriately qualified technicians and consistently ensured an average minimum efficiency of 110%.
• Built and maintained professional relationships with third party damage insurance companies, Harley-Davidson MC, HDFS, as well as various extended service companies.
• Assisted other departments as necessary when needed, either due to volume or event setup and maintenance.
• Continued to serve as a central point of contact and direction for all associates in the dealership maintaining mindfulness of the company's core values and identity.

Fit Specialist / Sales Consultant (2020)

• Engaged collaboratively with all departments for all potential leads and customer education opportunities.
• Demonstrated an uncommon approach to the sales process by focusing on a customer first mindset and consistently provided a transparent, straightforward transaction every time minimizing negotiations and increasing revenue as well as high customer experience scores.
• Continuously exceeded monthly sales targets.
• Planned various test ride routes while ensuring safety compliance specifically tailored to my customer's riding preference and style.

Sales Team Lead (2020 - 2022)

• Trained and mentored on product knowledge, sales process and furthered riding education.
• Submitted completed applications to appropriate credit systems with applicable knowledge of current financing promotions.
• Effectively communicated salesperson performance and tailored daily tasks to reach both company and their personal month-end goals.
• Negotiated prices and terms to close deals consistently.

Service Advisor (2022 - 2023)

• In addition to standard responsibilities, learned and maintained Service Department Accounts Receivable reports.
• Served as Service to Sales liaison providing consistent motorcycle, finance product, and new rider sales.

• Expanded position knowledge from want-based industry to need-based industry.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Service Advisor (2015 - 2018)

• Managed an average of 65 work orders daily, ensuring a transitional process, although at times complex, through to completion with appreciable punctuality.
• Perfected the use of proper communication channels with various parties to include phone call, email, text, instant message, and mail.
• Cultivated the interpersonal skills necessary to become mindful of individual consumer needs in order to tailor their experience to what is best suitable for them.
• Submitted documentation to warranty, extended service, and insurance companies to facilitate claims resolution.
• Accurately estimate repair, installation, and maintenance projects with detailed labor, parts, and supply costs.

Finance & Insurance Manager (2018 - 2019)

• Developed and maintained professional relationships with lenders, insurance companies and other third parties offering financial products and services.
• Ensured contract lending and stipulation compliance to eliminate financial and legal risk.
• Worked expeditiously to submit finalized contracts in order to secure funding within limited timeframes.
• Collaborated with underwriting to satisfy conditions of loan approval.

CXI Manager (2019)

• Worked closely with all departments daily, gaining insight in order to address all customer satisfaction concerns to further workplace education.
• Using Customer Experience system, identified positive benchmarks to share with management and team leads as a tool for ongoing training and enthusiastic morale.
• Using the same system, also established areas of opportunity for training to generate ongoing solutions increasing customer retentions, and moreover, company revenue.