Rebecca White
Livonia
Summary
Dedicated professional with proven customer service expertise and strong multitasking abilities. Committed to enhancing customer experiences through effective communication and problem-solving skills. Demonstrates adaptability and a strong work ethic, excelling in fast-paced environments. Quick learner with a track record of mastering new skills independently.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Northville Family Medical Center
Livonia
06.2010 - 11.2021
- Certified Medical Assistant with over 11 years of extensive expertise in family medical practice, now transitioning to a Medical Receptionist role.
- Demonstrates proficiency in EMR systems, patient care, and front office operations, with a focus on detail and efficiency.
- Committed to fostering a welcoming environment, enhancing patient satisfaction, and improving clinic operations, particularly excelling in interactions with elderly patients and children.
- Conducted patient check-ins and recorded vitals, ensuring accurate data entry.
- Performed EKGs, X-rays, and phlebotomy, enhancing diagnostic accuracy.
- Managed multiple EMR systems, improving record-keeping efficiency.
- Assisted in OB/GYN procedures, contributing to patient care quality.
- Ordered and maintained medical supplies, optimizing inventory levels.
- Executed meticulous sterilization protocols and maintained clean environments, ensuring compliance with health regulations and optimal patient safety.
- Monitored and processed lab specimens, applying critical attention to detail that resulted in accurate diagnostics and timely treatment.
- Provided compassionate patient care, building rapport and trust, which contributed to a welcoming atmosphere in the clinic.
- Streamlined patient check-in processes, ensuring accurate data entry and reducing wait times, leading to improved operational efficiency.
- Implemented efficient patient check-in procedures, significantly reducing wait times and enhancing overall patient satisfaction.
Education
Certified Medical Assistant -
Schoolcraft College
Livonia, MISkills
- Patient care and support
- EKG and phlebotomy
- X-ray imaging
- Electronic medical records
- Inventory control
- Sterilization techniques
- Customer service excellence
- Effective communication
- CPR and BLS certification
- Patient scheduling management
- Medical terminology proficiency
- Data entry accuracy
- Team collaboration
Timeline
Certified Medical Assistant
Northville Family Medical Center
06.2010 - 11.2021
Certified Medical Assistant -
Schoolcraft College
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