Rebecca Willis Wade
Laboratory Technical Support Specialist
Opelika,AL
Summary
Accomplished Technical Support expert and Business/Medical laboratory professional with extensive experience in billing, accounting, and laboratory data analysis, aiming to apply skills for organizational advancement.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Laboratory Tech Support Specialist
MediaLab/Vastian, Inc
03.2022 - 11.2025
- Assisting clients with setting up their portals with MediaLab
- Collaborating and working with Support Tech and Software Development team in resolving client issues
- Helping the Programming team in creating new features to make software more user friendly and enhance software overall
- Resolving technical issues for clients via tickets and calls using SalesForce and Zendesk
- Troubleshooting software issues reported by clients
Clinical Toxicology Analyst/Certifying Scientist (PRN contractor)
RFLabs
02.2023 - 12.2023
- Acting as QC/QA reviewer and documenting as well as resolving any QC errors/issues
- Reviewing and quanting peaks of patients and QC via remote software (TeamViewer) and releasing results via StratusDx
- Communicating daily with lab manager and staff on issues found during integration process via email or teleconference
- Ensuring validity of batches by reviewing 3 level of controls, calibration curve, internal standards, and area concentrations etc., before exporting data to be released
- Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.
Medical Technologist III (contractor/temp)
Cerka Talent
12.2021 - 03.2022
- Performing Covid-19 PCR testing for Cignpost Diagnostics Laboratories
- Accessioning and registering client samples
- Ensuring validity and integrity of client specimens during testing and resulting
- Maintaining inventory and recording temperature logs
- Updating/Revising SOP manuals and other lab logs
- Exporting and importing QC and batch files into ApolloLIMS software
- Preparing reagents/controls and master mix for Covid-19 PCR extraction/testing
- Training new employees on PCR extraction methods for Covid-19 and reporting client’s results in LIMS
- Traveling to client locations/studios to perform Covid PCR testing and resulting
Business Services Coordinator/System Administrator (Telcor)
Emory University Hospital
07.2019 - 12.2021
- Exceeding expected revenue of $10 Million for each of the Fiscal Years
- Managing A/R from all Emory Outreach clients
- Preparing AR Management reports monthly for lab director
- Developing monthly financial reports using pivot tables, charts, etc. to distribute to the Controller of Finance Dept. and Directors of Anatomic Pathology and Revenue cycle departments
- Closing and reviewing the GL monthly
- Creating and performing cost accounting for all of laboratory departments and determining all the lab/test prices for the Outreach clients
- Ensuring that set lab prices are reflected within competitive price strategy and in compliance with Medicare guidelines
- Providing cost accounting reports to laboratory director from the various laboratory departments
- Hosting and managing meetings with the Office of Clinical Research department on regular basis for clinical trial updates
- Overseeing the submission of lab orders and results as well as grant charges for clinical studies/trials
- Correcting errors in lab charges for Outreach clients, grant accounts and research trials for the Finance department
- Building and establishing new client relationships and strengthening existing ones
- Forecasting personnel expenditures for all laboratory departments for each fiscal year
- Serving as System Administrator/Point of Contact for Telcor software upgrades/changes with the Outreach, Revenue cycle billing and LIS team
- Performing presentations on cost accounting updates along with outreach/client’s AR reports
- Guiding outside facilities and in-house clinical research coordinators with starting trials and financial set up with OCR (Office of Clinical Research) department
- Collaborating with research coordinators and PI’s on multiple studies /clinical trial surveys in approving lab testing
- Reviewing and monitoring lab testing components of clinical trials/studies
- Providing coverage in Autochek/microbiology dept. when needed
- Serving as client liaison by updating and creating new contracts with new or older clients when needed
- Investigating and resolving client as well as patient billing issues
- Analyzing data in Telcor and other software to manage payments, credits, date of services, etc. to ensure compliance, integrity as well as accuracy in lab charges
- Providing customer service to outside clients as well as clients affiliated internally within the university
- Reporting erroneous findings of charges, orders, assigned client during investigations to manager and director and VP of business service department
- Creating spreadsheets and SOPs for training and lab operations under PolicyTech
- Completing training session for Data Warehouse, Clinical Trials, Journal Entry/Speedtype (Smartkey)submissions, Grant funding, and Pathology professional reimbursement monthly reports
Laboratory Billing Specialist/MTII
Northside Hospital
08.2015 - 07.2019
- Entering proper diagnostic codes (CPT) during billing process using ICD-10-CM rules
- Reviewing lab billing and other invoices to ensure compliance with Medicare/Medicaid and insurance guidelines and corrections of erroneous lab charges
- Serving as assistant lab manager and ordering supplies for various cancer center locations for ACC (Atlanta Cancer Care)
- Initiating appeal process for billing and insurance disputes and requesting medical necessity letters
- Analyzing patient specimens through chemical and biological testing
- Performing maintenance and troubleshooting techniques on Beckman Coulter AcT Diff 2 Hematology Analyzer and ITC Hemochron Jr Signature Coagulation System
- Reviewing peripheral blood smears/slides for detecting abnormal RBC/WBCs and other blood components through microscopy
- Detecting abnormalities via urinalysis by microscopy
- Ensuring validity and integrity of patient samples
- Collaborating frequently with PAs, RNs, and physicians on patients’ lab orders, test results and other findings
- Documenting and reviewing daily and monthly QCs on lab instruments
- Answering calls from clinicians, patients, reference labs personnel and others about orders or lab charges
- Monitoring and restocking laboratory supply levels
- Evaluating the validity of test results and verifying results by confirmatory or alternative methods
- Maintaining accurate and complete documentation of QC and patient information, equipment, and test results to comply with regulations
- Participating in American Proficiency Testing surveys and continuing education conferences
- Complying to HIPPA, OSHA, CLIA, and other risk management guidelines
Remote/Satellite Certifying Scientist (Contractor)
Integrity Health Plus
04.2016 - 12.2016
- Reviewing and quanting peaks via remote control software (TeamViewer and DKB Innovative Remote Support Software) and releasing results via LabGen
- Communicating daily with lab manager and staff on issues found during integration process via email or teleconference
- Ensuring validity of batches by reviewing QC, standards, concentrations and etc., before exporting data to be released
- Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.
Sr. Medical Technologist/Clinical Toxicology Certifyer
Six Oak’s Consulting/ Confirmatrix Laboratory
02.2013 - 04.2015
- Contributing to the development and operation of new toxicology and clinical blood laboratory
- Analyzing, quanting, releasing patient data and training new analysts remotely via TeamViewer software in other states (TN and CA)
- Training new clinical analysts on operation of LC/MS-MS, integration of peaks and reporting patient results
- Accessioning and preparing specimens for analysis
- Ensuring the validity and accuracy of patient reports
- Answering and resolving calls from clinicians regarding status and/or issues of a patient results
- Preparing buffers and washes for LC/MS-MS
- Maintaining inventory for calibrators, internal standards, and other reagents
- Creating and maintaining documents for maintenance, inventory, procedures for specimen validity and other toxicology related procedures
- Serving as contact personnel for improving laboratory issues like LIMS, workflow, instrumentation, training or staffing issues.
- Evaluating and recording quality control and standards (calibrators) and analytes’ chromatography
- Performing annual and monthly QC review and generating QC reports
- Operating, performing maintenance, and troubleshooting ABSciex LC/MS-MS and software (MultiQuant)
- Overseeing the training and operation of the Beckman Coulter Access2 special chemistry analyzer
- Creating policies and procedures for Beckman Coulter Access2 and assigned assays
Medical Technologist II
St. Francis Hospital
02.2012 - 06.2013
- Performing daily and monthly maintenance on various lab instruments (IRIS, Beckman Coulter chemistry and immunoassay analyzers, Stago coag instruments, etc.)
- Serving as general technologists for blood bank/hematology/urinalysis, chemistry, and microbiology/serology departments
- Ensuring collection of acceptable specimen and meeting TAT of tests
- Performing standardized and complex biological, chemical, hematological, microbiological, immunological and serological tests
- Providing Point of Care testing, customer service, and training newly hired technologists
- Complying with all relevant safety and infection control policies and procedures
- Covering for different shifts (1st, 2nd and 3rd) when understaffed
- Managing chemistry, microbiology, serology, and central receiving (specimen collection) departments on 3rd shift
Forensic Certifyer/Toxicology Analyst I
EAMC Aperian Forensic Toxicology Laboratory
07.2008 - 06.2011
- Performing maintenance and troubleshooting for LC-MS/MS and GC/MS
- Extracting and analyzing specimens for detection and confirmation of drug metabolites using solid and liquid phase extraction methods
- Preparing and validating reagents, calibrators, and controls for analysis
- Resolving unusual data trends, chromatography, instrument alarms, programming errors and other issues that may compromise integrity of samples
- Assisting other Sr. Certifyers in processing, integrating, and transcribing results from LC/MS-MS and GC-MS
- Training new employees on methods of extractions and instrumentation
- Ensuring completion and accuracy of all forensic chain of custody documents
- Developing Blind QA/QC Management Program and preparing annual reports
- Updating and revising SOP and MSDS manuals, inventory charts for the different shifts
- Exceeding TAT goals and achieving increased monthly sample volume quota
Medical Technologist
EAMC Auburn University Medical Clinic
09.2007 - 01.2008
- Providing lab results under strict time constraints
- Analyzing patient specimens using complex chemical and biological, hematological, and microbiological testing and interpreting test results
- Performing additional testing on questionable specimens for confirmation and/or validity purposes
- Maintaining inventory of reagents and supplies
- Supervising and training lab assistant on new equipment and testing procedures
- Troubleshooting and performing maintenance on instruments in hematology, chemistry, urinalysis/coag, and microbiology departments
- Collecting specimens via capillary method or venipuncture
- Faxing test results to necessary facilities, organizing and updating over 200 patient charts
- Ensuring specimen integrity and accuracy of lab results before reporting
- Collaborating with physicians, nurses, and other providers on selection of most appropriate test, interpretation and clarification of lab results
Medical Technologist Intern
Baptist South Medical Center
07.2006 - 06.2007
- Performing ABO Rh cross matching and additional compatibility testing for transfusion
- Evaluating integrity of specimens and accuracy of lab results
- Documenting and recording temperature settings and corrective action taken on instruments
- Managing collection list to assist in maintaining TAT goals
- Collecting specimens via venipuncture and capillary method
- Communicating frequently with physicians and nurses on lab results and lab orders
- Implementing chemical, biological, serological, immunohematological, microbiological, and immunological testing on variety of specimens for diagnostic and monitoring purposes
- Providing maintenance on instruments in hematology, chemistry, urinalysis/coag
- Participating in safety and infectious control events and complying to OSHA, HIPPA, JCAHO, CLIA and hospital policies
- Documenting and reporting critical values to attending healthcare provider
- Observing frozen-specimen procedure and autopsy in histology department
- Serving as a floater for chemistry, serology, microbiology, blood bank, urinalysis/coag, and hematology departments when understaffed
Education
Data Science/Data Analytics Certificate - undefined
Entity Academy Data Science Program
Las Vegas, NV08.2022
MBA - Business Administration
California Southern University
Irvine, CA08.2016
Medical Laboratory Scientist/Technologist Certificate - undefined
Baptist South Medical Center School of Medical Technology
Montgomery, AL06.2007
Bachelor of Science - Biomedical Sciences
Auburn University
Auburn, AL05.2005
Skills
Hematology analysis
Chemistry and microbiology expertise
Beckman Coulter operation
R programming skills
LIMS proficiency and database management
Remote certification knowledge
Toxicology testing experience
Laboratory quality assurance
Medical terminology expertise
Coding and auditing skills
Clinical trial laboratory assessment
Excel and PowerPoint capabilities
Data entry efficiency
Communication effectiveness
SQL and NoSQL databases
Certification
MT/MLS (ASCP)CM August 2007 to September 2025
ADDITIONAL INFORMATION
- Skills/Training:
- Adept in usage of MongoDB
- Completed training and received certificate in Microsoft MySQL program 2018
- Proficient in Microsoft Office XP (Word, Excel, PowerPoint)
- Certificate of Completion for Microsoft Excel: Functions and Formulas via LinkedIn Learning 2021
- Reviewed/studied The CRA’s Guide to Monitoring Clinical Research and GCP Guidelines as well as FDA Compliance Program Guidance Manuals
- Trained by a Clinical Research Project Manager on duties/responsibilities of CRA
- Trained at Beckman Coulter Center for Access 2
- Analyzed and monitored QC and L-J chart via R Gui (64-bit) QC software
- Competent in utilizing LIMS/STARLIMS, STARFRUIT, Aria Manager, Siemens/Novius REMISOL 2000, Avalon, and EZ- Runs QC database software, TeamViewer, MassLynx, DKB Innovative Remote Support Software, etc. Telcor, Cerner Millennium, HealthQuest, CoPath, MediaLab software modules, SalesForce, Zendesk
- Trained for Data Warehouse and Financial
- Knowledgeable in operation of PCR tests for Chlamydia/Gonorrhea, Beckman Coulter Access2, DXI, DXC, Advia Hematology Analyzer 2120 and 120, Iris IQ200 Analyzer, Siemens Dimension RXL, Shimadzu and ABSciex4500 LCMS-MS and Waters LCMS-MS, Agilent LCMS-MS, etc.
- Adept well with people from various background
- Meticulous organizational and interpersonal skills
- Highly motivated team player and quick learner
- Able to manage priorities and meet deadlines
Timeline
Clinical Toxicology Analyst/Certifying Scientist (PRN contractor)
RFLabs
02.2023 - 12.2023
Laboratory Tech Support Specialist
MediaLab/Vastian, Inc
03.2022 - 11.2025
Medical Technologist III (contractor/temp)
Cerka Talent
12.2021 - 03.2022
Business Services Coordinator/System Administrator (Telcor)
Emory University Hospital
07.2019 - 12.2021
Remote/Satellite Certifying Scientist (Contractor)
Integrity Health Plus
04.2016 - 12.2016
Laboratory Billing Specialist/MTII
Northside Hospital
08.2015 - 07.2019
Sr. Medical Technologist/Clinical Toxicology Certifyer
Six Oak’s Consulting/ Confirmatrix Laboratory
02.2013 - 04.2015
Medical Technologist II
St. Francis Hospital
02.2012 - 06.2013
Forensic Certifyer/Toxicology Analyst I
EAMC Aperian Forensic Toxicology Laboratory
07.2008 - 06.2011
Medical Technologist
EAMC Auburn University Medical Clinic
09.2007 - 01.2008
Medical Technologist Intern
Baptist South Medical Center
07.2006 - 06.2007
Data Science/Data Analytics Certificate - undefined
Entity Academy Data Science Program
MBA - Business Administration
California Southern University
Medical Laboratory Scientist/Technologist Certificate - undefined
Baptist South Medical Center School of Medical Technology
Bachelor of Science - Biomedical Sciences
Auburn University