Rebecca Willis Wade
Laboratory Technical Support Specialist
Opelika,AL
Summary
Accomplished Technical Support expert and Business/Medical laboratory professional with extensive experience in billing, accounting, and laboratory data analysis, aiming to apply skills for organizational advancement.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Laboratory Tech Support Specialist
MediaLab/Vastian, Inc
03.2022 - 11.2025
- Assisting clients with setting up their portals with MediaLab
- Collaborating and working with Support Tech and Software Development team in resolving client issues
- Helping the Programming team in creating new features to make software more user friendly and enhance software overall
- Resolving technical issues for clients via tickets and calls using SalesForce and Zendesk
- Troubleshooting software issues reported by clients
Clinical Toxicology Analyst/Certifying Scientist (PRN contractor)
RFLabs
02.2023 - 12.2023
- Acting as QC/QA reviewer and documenting as well as resolving any QC errors/issues
- Reviewing and quanting peaks of patients and QC via remote software (TeamViewer) and releasing results via StratusDx
- Communicating daily with lab manager and staff on issues found during integration process via email or teleconference
- Ensuring validity of batches by reviewing 3 level of controls, calibration curve, internal standards, and area concentrations etc., before exporting data to be released
- Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.
Medical Technologist III (contractor/temp)
Cerka Talent
12.2021 - 03.2022
- Performing Covid-19 PCR testing for Cignpost Diagnostics Laboratories
- Accessioning and registering client samples
- Ensuring validity and integrity of client specimens during testing and resulting
- Maintaining inventory and recording temperature logs
- Updating/Revising SOP manuals and other lab logs
- Exporting and importing QC and batch files into ApolloLIMS software
- Preparing reagents/controls and master mix for Covid-19 PCR extraction/testing
- Training new employees on PCR extraction methods for Covid-19 and reporting client’s results in LIMS
- Traveling to client locations/studios to perform Covid PCR testing and resulting
Business Services Coordinator/System Administrator (Telcor)
Emory University Hospital
07.2019 - 12.2021
- Exceeding expected revenue of $10 Million for each of the Fiscal Years
- Managing A/R from all Emory Outreach clients
- Preparing AR Management reports monthly for lab director
- Developing monthly financial reports using pivot tables, charts, etc. to distribute to the Controller of Finance Dept. and Directors of Anatomic Pathology and Revenue cycle departments
- Closing and reviewing the GL monthly
- Creating and performing cost accounting for all of laboratory departments and determining all the lab/test prices for the Outreach clients
- Ensuring that set lab prices are reflected within competitive price strategy and in compliance with Medicare guidelines
- Providing cost accounting reports to laboratory director from the various laboratory departments
- Hosting and managing meetings with the Office of Clinical Research department on regular basis for clinical trial updates
- Overseeing the submission of lab orders and results as well as grant charges for clinical studies/trials
- Correcting errors in lab charges for Outreach clients, grant accounts and research trials for the Finance department
- Building and establishing new client relationships and strengthening existing ones
- Forecasting personnel expenditures for all laboratory departments for each fiscal year
- Serving as System Administrator/Point of Contact for Telcor software upgrades/changes with the Outreach, Revenue cycle billing and LIS team
- Performing presentations on cost accounting updates along with outreach/client’s AR reports
- Guiding outside facilities and in-house clinical research coordinators with starting trials and financial set up with OCR (Office of Clinical Research) department
- Collaborating with research coordinators and PI’s on multiple studies /clinical trial surveys in approving lab testing
- Reviewing and monitoring lab testing components of clinical trials/studies
- Providing coverage in Autochek/microbiology dept. when needed
- Serving as client liaison by updating and creating new contracts with new or older clients when needed
- Investigating and resolving client as well as patient billing issues
- Analyzing data in Telcor and other software to manage payments, credits, date of services, etc. to ensure compliance, integrity as well as accuracy in lab charges
- Providing customer service to outside clients as well as clients affiliated internally within the university
- Reporting erroneous findings of charges, orders, assigned client during investigations to manager and director and VP of business service department
- Creating spreadsheets and SOPs for training and lab operations under PolicyTech
- Completing training session for Data Warehouse, Clinical Trials, Journal Entry/Speedtype (Smartkey)submissions, Grant funding, and Pathology professional reimbursement monthly reports
Laboratory Billing Specialist/MTII
Northside Hospital
08.2015 - 07.2019
- Entering proper diagnostic codes (CPT) during billing process using ICD-10-CM rules
- Reviewing lab billing and other invoices to ensure compliance with Medicare/Medicaid and insurance guidelines and corrections of erroneous lab charges
- Serving as assistant lab manager and ordering supplies for various cancer center locations for ACC (Atlanta Cancer Care)
- Initiating appeal process for billing and insurance disputes and requesting medical necessity letters
- Analyzing patient specimens through chemical and biological testing
- Performing maintenance and troubleshooting techniques on Beckman Coulter AcT Diff 2 Hematology Analyzer and ITC Hemochron Jr Signature Coagulation System
- Reviewing peripheral blood smears/slides for detecting abnormal RBC/WBCs and other blood components through microscopy
- Detecting abnormalities via urinalysis by microscopy
- Ensuring validity and integrity of patient samples
- Collaborating frequently with PAs, RNs, and physicians on patients’ lab orders, test results and other findings
- Documenting and reviewing daily and monthly QCs on lab instruments
- Answering calls from clinicians, patients, reference labs personnel and others about orders or lab charges
- Monitoring and restocking laboratory supply levels
- Evaluating the validity of test results and verifying results by confirmatory or alternative methods
- Maintaining accurate and complete documentation of QC and patient information, equipment, and test results to comply with regulations
- Participating in American Proficiency Testing surveys and continuing education conferences
- Complying to HIPPA, OSHA, CLIA, and other risk management guidelines
Remote/Satellite Certifying Scientist (Contractor)
Integrity Health Plus
04.2016 - 12.2016
- Reviewing and quanting peaks via remote control software (TeamViewer and DKB Innovative Remote Support Software) and releasing results via LabGen
- Communicating daily with lab manager and staff on issues found during integration process via email or teleconference
- Ensuring validity of batches by reviewing QC, standards, concentrations and etc., before exporting data to be released
- Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.
Sr. Medical Technologist/Clinical Toxicology Certifyer
Six Oak’s Consulting/ Confirmatrix Laboratory
02.2013 - 04.2015
- Contributing to the development and operation of new toxicology and clinical blood laboratory
- Analyzing, quanting, releasing patient data and training new analysts remotely via TeamViewer software in other states (TN and CA)
- Training new clinical analysts on operation of LC/MS-MS, integration of peaks and reporting patient results
- Accessioning and preparing specimens for analysis
- Ensuring the validity and accuracy of patient reports
- Answering and resolving calls from clinicians regarding status and/or issues of a patient results
- Preparing buffers and washes for LC/MS-MS
- Maintaining inventory for calibrators, internal standards, and other reagents
- Creating and maintaining documents for maintenance, inventory, procedures for specimen validity and other toxicology related procedures
- Serving as contact personnel for improving laboratory issues like LIMS, workflow, instrumentation, training or staffing issues.
- Evaluating and recording quality control and standards (calibrators) and analytes’ chromatography
- Performing annual and monthly QC review and generating QC reports
- Operating, performing maintenance, and troubleshooting ABSciex LC/MS-MS and software (MultiQuant)
- Overseeing the training and operation of the Beckman Coulter Access2 special chemistry analyzer
- Creating policies and procedures for Beckman Coulter Access2 and assigned assays
Medical Technologist II
St. Francis Hospital
02.2012 - 06.2013
- Performing daily and monthly maintenance on various lab instruments (IRIS, Beckman Coulter chemistry and immunoassay analyzers, Stago coag instruments, etc.)
- Serving as general technologists for blood bank/hematology/urinalysis, chemistry, and microbiology/serology departments
- Ensuring collection of acceptable specimen and meeting TAT of tests
- Performing standardized and complex biological, chemical, hematological, microbiological, immunological and serological tests
- Providing Point of Care testing, customer service, and training newly hired technologists
- Complying with all relevant safety and infection control policies and procedures
- Covering for different shifts (1st, 2nd and 3rd) when understaffed
- Managing chemistry, microbiology, serology, and central receiving (specimen collection) departments on 3rd shift
Forensic Certifyer/Toxicology Analyst I
EAMC Aperian Forensic Toxicology Laboratory
07.2008 - 06.2011
- Performing maintenance and troubleshooting for LC-MS/MS and GC/MS
- Extracting and analyzing specimens for detection and confirmation of drug metabolites using solid and liquid phase extraction methods
- Preparing and validating reagents, calibrators, and controls for analysis
- Resolving unusual data trends, chromatography, instrument alarms, programming errors and other issues that may compromise integrity of samples
- Assisting other Sr. Certifyers in processing, integrating, and transcribing results from LC/MS-MS and GC-MS
- Training new employees on methods of extractions and instrumentation
- Ensuring completion and accuracy of all forensic chain of custody documents
- Developing Blind QA/QC Management Program and preparing annual reports
- Updating and revising SOP and MSDS manuals, inventory charts for the different shifts
- Exceeding TAT goals and achieving increased monthly sample volume quota
Medical Technologist
EAMC Auburn University Medical Clinic
09.2007 - 01.2008
- Providing lab results under strict time constraints
- Analyzing patient specimens using complex chemical and biological, hematological, and microbiological testing and interpreting test results
- Performing additional testing on questionable specimens for confirmation and/or validity purposes
- Maintaining inventory of reagents and supplies
- Supervising and training lab assistant on new equipment and testing procedures
- Troubleshooting and performing maintenance on instruments in hematology, chemistry, urinalysis/coag, and microbiology departments
- Collecting specimens via capillary method or venipuncture
- Faxing test results to necessary facilities, organizing and updating over 200 patient charts
- Ensuring specimen integrity and accuracy of lab results before reporting
- Collaborating with physicians, nurses, and other providers on selection of most appropriate test, interpretation and clarification of lab results
Medical Technologist Intern
Baptist South Medical Center
07.2006 - 06.2007
- Performing ABO Rh cross matching and additional compatibility testing for transfusion
- Evaluating integrity of specimens and accuracy of lab results
- Documenting and recording temperature settings and corrective action taken on instruments
- Managing collection list to assist in maintaining TAT goals
- Collecting specimens via venipuncture and capillary method
- Communicating frequently with physicians and nurses on lab results and lab orders
- Implementing chemical, biological, serological, immunohematological, microbiological, and immunological testing on variety of specimens for diagnostic and monitoring purposes
- Providing maintenance on instruments in hematology, chemistry, urinalysis/coag
- Participating in safety and infectious control events and complying to OSHA, HIPPA, JCAHO, CLIA and hospital policies
- Documenting and reporting critical values to attending healthcare provider
- Observing frozen-specimen procedure and autopsy in histology department
- Serving as a floater for chemistry, serology, microbiology, blood bank, urinalysis/coag, and hematology departments when understaffed
Education
Data Science/Data Analytics Certificate - undefined
Entity Academy Data Science Program
Las Vegas, NV08.2022
MBA - Business Administration
California Southern University
Irvine, CA08.2016
Medical Laboratory Scientist/Technologist Certificate - undefined
Baptist South Medical Center School of Medical Technology
Montgomery, AL06.2007
Bachelor of Science - Biomedical Sciences
Auburn University
Auburn, AL05.2005
Skills
Hematology analysis
Certification
MT/MLS (ASCP)CM August 2007 to September 2025
ADDITIONAL INFORMATION
- Skills/Training:
- Adept in usage of MongoDB
- Completed training and received certificate in Microsoft MySQL program 2018
- Proficient in Microsoft Office XP (Word, Excel, PowerPoint)
- Certificate of Completion for Microsoft Excel: Functions and Formulas via LinkedIn Learning 2021
- Reviewed/studied The CRA’s Guide to Monitoring Clinical Research and GCP Guidelines as well as FDA Compliance Program Guidance Manuals
- Trained by a Clinical Research Project Manager on duties/responsibilities of CRA
- Trained at Beckman Coulter Center for Access 2
- Analyzed and monitored QC and L-J chart via R Gui (64-bit) QC software
- Competent in utilizing LIMS/STARLIMS, STARFRUIT, Aria Manager, Siemens/Novius REMISOL 2000, Avalon, and EZ- Runs QC database software, TeamViewer, MassLynx, DKB Innovative Remote Support Software, etc. Telcor, Cerner Millennium, HealthQuest, CoPath, MediaLab software modules, SalesForce, Zendesk
- Trained for Data Warehouse and Financial
- Knowledgeable in operation of PCR tests for Chlamydia/Gonorrhea, Beckman Coulter Access2, DXI, DXC, Advia Hematology Analyzer 2120 and 120, Iris IQ200 Analyzer, Siemens Dimension RXL, Shimadzu and ABSciex4500 LCMS-MS and Waters LCMS-MS, Agilent LCMS-MS, etc.
- Adept well with people from various background
- Meticulous organizational and interpersonal skills
- Highly motivated team player and quick learner
- Able to manage priorities and meet deadlines
Timeline
Clinical Toxicology Analyst/Certifying Scientist (PRN contractor)
RFLabs
02.2023 - 12.2023
Laboratory Tech Support Specialist
MediaLab/Vastian, Inc
03.2022 - 11.2025
Medical Technologist III (contractor/temp)
Cerka Talent
12.2021 - 03.2022
Business Services Coordinator/System Administrator (Telcor)
Emory University Hospital
07.2019 - 12.2021
Remote/Satellite Certifying Scientist (Contractor)
Integrity Health Plus
04.2016 - 12.2016
Laboratory Billing Specialist/MTII
Northside Hospital
08.2015 - 07.2019
Sr. Medical Technologist/Clinical Toxicology Certifyer
Six Oak’s Consulting/ Confirmatrix Laboratory
02.2013 - 04.2015
Medical Technologist II
St. Francis Hospital
02.2012 - 06.2013
Forensic Certifyer/Toxicology Analyst I
EAMC Aperian Forensic Toxicology Laboratory
07.2008 - 06.2011
Medical Technologist
EAMC Auburn University Medical Clinic
09.2007 - 01.2008
Medical Technologist Intern
Baptist South Medical Center
07.2006 - 06.2007
Data Science/Data Analytics Certificate - undefined
Entity Academy Data Science Program
MBA - Business Administration
California Southern University
Medical Laboratory Scientist/Technologist Certificate - undefined
Baptist South Medical Center School of Medical Technology
Bachelor of Science - Biomedical Sciences
Auburn University