Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Wills

Nimitz

Summary

Proven customer service expert from Walgreens Boots Alliance, adept in cash management and demonstrating exceptional empathy towards clients. Achieved significant improvements in customer loyalty and efficiency through innovative problem-solving and meticulous attention to detail. Showcases unparalleled professionalism and communication skills, contributing to a positive and efficient workplace environment.

Personable and highly organized, with keen attention to detail and positive attitude. Knowledgeable about pharmaceutical principles and medication dispensing, with skills in data entry and inventory management. Committed to ensuring accurate medication preparation and contributing to safe and efficient pharmacy environment.

Experienced with handling medication preparation and assisting pharmacists. Utilizes knowledge of pharmaceutical procedures to ensure accurate and efficient service. Strong understanding of inventory management and patient confidentiality, contributing to well-organized and compliant pharmacy environment.

Offering solid foundation in customer service and willingness to learn and grow in pharmacy setting. Brings understanding of basic pharmaceutical principles and hands-on skills in data entry and inventory management.

Overview

4
4
years of professional experience

Work History

Cashier

Angell's Country Stop
07.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Pharmacy Technician Trainee

Walgreens Boots Alliance
12.2023 - 07.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Collected co-payments or full payments from customers.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Assisted with filling of over 200 prescriptions daily.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Improved patient adherence to medication regimes by participating in reminder call programs.
  • Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.

Pharmacy Technician Trainee

Walgreens Boots Alliance
12.2021 - 08.2022
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Collected co-payments or full payments from customers.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.

Customer Service Representative

Pizza Hut
01.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Medical Assistant

Valley College
Beckley, WV
07-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management

Timeline

Cashier

Angell's Country Stop
07.2024 - 09.2024

Pharmacy Technician Trainee

Walgreens Boots Alliance
12.2023 - 07.2024

Pharmacy Technician Trainee

Walgreens Boots Alliance
12.2021 - 08.2022

Customer Service Representative

Pizza Hut
01.2021 - 11.2021

Medical Assistant

Valley College

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Rebecca Wills