Open To Work
Rebecca Wilson
Mesa,AZ
Summary
Training leader with a strong record specializing in curriculum development and project management. Skilled in using innovative training solutions to enhance learner engagement and drive continuous improvement. Known for effective communication and strategic thinking, resulting in optimized training outcomes.
Overview
30
30
years of professional experience
Work History
Training Analyst
CVS Caremark
Remote, USA
03.2025 - Current
- Deliver interactive training sessions, boosting knowledge retention and participation
- Collaborate with teams to assess learning needs and develop curriculum solutions
- Led team to revamp new hire curriculum, enhancing engagement and alignment with business goals
- Evaluate training metrics to improve strategies and curriculum effectiveness
- Provide peer support and feedback to foster growth and collaboration
Training Delivery Specialist
CVS Caremark
Chandler, USA
02.2018 - 03.2025
- Delivered continuous education training to colleagues, enhancing participation and knowledge retention
- Provided support and training for colleagues transitioning into new lines of business, facilitating smooth onboarding and role readiness
- Analyzed training results to identify learning gaps, assessing curriculum effectiveness, and recommending targeted improvements for future sessions
Training Supervisor
TTEC
Mesa, USA
02.2014 - 12.2018
- Planned and executed onboarding and training readiness for over 500 full-time employees, ensuring consistent delivery and role preparedness
- Led training initiatives for direct report, enhancing engagement and performance and contributing to a 5% increase in graduation rates
- Conducted trainer performance evaluations and developed coaching plans to foster continuous improvement and enhance facilitation skills
General Manager
Rubios
Casa Grande, USA
09.2011 - 01.2014
- Oversaw daily operations, managing restaurant budgets and payroll, supporting financial efficiency and staff productivity
- Managed daily operations to maintain efficient restaurant workflow.
- Organized staff schedules to ensure adequate staffing and manage expenses.
- Delivered comprehensive training to employees in food preparation and customer-facing roles, enhancing operational consistency and service standards
- Developed training programs for onboarding new team members to enhance skills.
General Manager
Starbucks
Tempe, USA
03.2010 - 09.2011
- Enhanced operational excellence by mentoring personnel on management principles and industry best practices, improving team efficiency and leadership readiness
- Managed inventory and conducted risk analysis to increase overall profitability by 7%, ensuring efficient resource utilization and informed decision-making
- Directed daily operations to ensure efficient restaurant performance.
- Managed staff scheduling and training for optimal workforce effectiveness.
- Oversaw inventory management to maintain stock levels and reduce waste.
Training and Development Manager
Taco Bell
Mesa, USA
02.2007 - 03.2010
- Directed training programs and career development paths for managers and supervisors, improving leadership capabilities and ensuring alignment with standard operating procedures
- Delivered training through multiple modalities while managing logistics and coordinating franchisee training events to create consistent learning experiences and enhance operational readiness
- Developed training programs for team members to enhance operational skills.
- Implemented onboarding processes for new employees across multiple locations.
- Facilitated workshops to promote customer service excellence among staff.
Operations Manager
Booster Juice
Mesa, USA
03.2004 - 09.2007
- Conferred with district managers and regional developers to align marketing strategies, budget planning, employee relations, and vendor contract negotiations with operational goals and franchise standards.
- Managed a quality assurance program across multiple locations, conducting on-site evaluations, internal audits, and analyzed customer surveys to ensure compliance, consistency and continuous improvement in service delivery
- Developed and implemented training programs on professional selling, soft skills, sales methodologies, and procedural training for all roles from franchisees to part-time employees.
- Collaborated with franchisees and regional developers nationwide to establish new store locations, overseeing construction and vendor placement to ensure successful openings.
Education
Business Administration -
04-2026
Relevant Coursework: Organizational Behavior, Human Resource Management, Leadership & Team Dynamics, Business Communication, Project Management, Training & Development Foundations, Organizational Development, and Data‑Driven Decision Making.
Business Management -
- Enrolled from 2004-2006
- Relevant Coursework: Organizational Behavior, Human Resource Management, Business Accounting, Project Management, Training & Development Foundations, and Organizational Development.
Skills
- Curriculum Development
- Project management
- Data Analysis
- Team Leadership
- Performance Improvement
Timeline
Training Analyst - CVS Caremark
03.2025 - Current
Training Delivery Specialist - CVS Caremark
02.2018 - 03.2025
Training Supervisor - TTEC
02.2014 - 12.2018
General Manager - Rubios
09.2011 - 01.2014
General Manager - Starbucks
03.2010 - 09.2011
Training and Development Manager - Taco Bell
02.2007 - 03.2010
Operations Manager - Booster Juice
03.2004 - 09.2007
Capella University - Business Administration,
University of Phoenix - Business Management,