Rebecca Wood
Business Owner
West Tawakoni,TX
Summary
Dynamic small business owner with a proven track record in customer relations and financial management. Successfully enhanced service quality at KaneWood Landscaping through strategic marketing and relationship building, resulting in increased client retention. Skilled in staff management and business planning, fostering a high-performing team dedicated to excellence.
Overview
15
15
years of professional experience
Work History
Owner
KaneWood Landscaping
03.2018 - 07.2023
- Developed understanding of business operations and customer service practices.
- Assisted in managing daily administrative tasks to ensure efficiency.
- Learned inventory management techniques to streamline supply processes.
- Provided support in creating marketing materials to engage customers effectively.
- Engaged with customers to gather feedback and enhance service quality.
- Researched industry trends to identify potential areas for business growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Owner
Lake Housekeeping
06.2014 - 12.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Expanded business into new markets, cond
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Housekeeping Room Attendant
Hyatt
01.2009 - 02.2014
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Executed thorough cleaning procedures in accordance with Hyatt's standards and protocols.
- Collaborated with team members to ensure timely completion of room assignments.
- Utilized cleaning equipment and chemicals safely while following established safety guidelines.
- Responded promptly to guest requests, ensuring a high level of service and attention to detail.
- Inspected rooms post-cleaning for quality assurance before guest occupancy.
- Assisted in training new staff on housekeeping best practices and operational procedures.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
Human Resources Management
Post University
Waterbury, CTSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business planning
- Staff management
- Financial management
- Staff hiring
Timeline
Owner
KaneWood Landscaping
03.2018 - 07.2023
Owner
Lake Housekeeping
06.2014 - 12.2017
Housekeeping Room Attendant
Hyatt
01.2009 - 02.2014
Human Resources Management
Post University
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