Richard Stephens
Landscape Account Manager
Bumpass,VA
Summary
Dependable and hardworking professional with impressive skills in horticulture knowledge and landscaping contract implementation. Committed to worksite safety and client satisfaction. Well-versed in operating and instructing on multiple pieces equipment. 30 years of experience in the Landscaping industry.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Manager Grounds Maintenance
Tuckahoe Landscaping/Valley Landscaping East
03.2008 - Current
- Sold, Managed and executed Grounds Maintenance Contracts by managing the crews, scheduling and overseeing the completion of the tasks to hit the job hours sold by managing the budgeted numbers against the actual numbers.
- Sold tree and shrub installations, turf renovation's and other extra work and managed the crew per install.
- Managed over 40 employees and $1.3 million in Maintenance contracts.
- Built and strengthened long-lasting client relationships based on maintenance contracts and customer-centric terms.
- Oversaw new business development and customer servicing.
- Fully trained on all maintenance equipment such as all mowers, aerators, front end loaders, tractors, bobcats, skid steers, and JCB.
- Implemented safety meetings, we had weekly tailgate safety meetings and conducted monthly safety training meeting with entire company. Example: Mulch training before mulching started.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Maintenance and Enhancement Account Manager
ValleyCrest Landscape Maintenance
03.2004 - 02.2008
- Managed and implemented maintenance contracts.
- Managed over 60 employees, around 2 million in contract sales in Richmond, Charlottesville, and Fredericksburg.
- Oversaw new business development and customer servicing.
- Sold new tree and shrub installations, other enhancement projects and managed projects until their completions.
- Implemented and managed as a safety officer at our branch.
Irrigation Account Manager/ Supervisor
Trugreen Landcare
05.1998 - 02.2004
- Supervised maintenance crews.
- Irrigation Manager Philip Morris Facility Bells Road.
- Supervised diagnosing irrigation system failures and ordering material and repairing system.
Crew Leader
Ruppert Landscaping
03.1996 - 04.1998
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Landscaping Crew Leader
Landmark Landscaping
04.1992 - 02.1996
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Operated a 5 man crew in implemented our annual contract from Winter Pruning, Mulch Application, weekly mowing, pruning, seed and aeration, leaf removal, and Fall fertilizations.
Education
High School Diploma -
Goochland High School
Goochland, VA06.1988
Skills
- Strategic Planning
- New Account Creation
- Time Management
- Prospecting and Cold Calling
- Sales Solutions
- Strong Lead Development Skills
- Staff Management
- Revenue Retention
- Account Management
- Business Development
- Client Rapport-Building
- Staff Development
Certification
CPR First Aid Certified
Registered Technician
While working for Ruppert, Trugreen Landcare, and ValleyCrest we had multiple Manager Training Classes that covered; Customer Service, Sales, Enhancements and plant installations, Horticulture, Managing maintenance contracts and this gave me multiple years of growth and knowledge.
Timeline
Account Manager Grounds Maintenance
Tuckahoe Landscaping/Valley Landscaping East
03.2008 - Current
Maintenance and Enhancement Account Manager
ValleyCrest Landscape Maintenance
03.2004 - 02.2008
Irrigation Account Manager/ Supervisor
Trugreen Landcare
05.1998 - 02.2004
Crew Leader
Ruppert Landscaping
03.1996 - 04.1998
Landscaping Crew Leader
Landmark Landscaping
04.1992 - 02.1996
High School Diploma -
Goochland High School
CPR First Aid Certified
Registered Technician
While working for Ruppert, Trugreen Landcare, and ValleyCrest we had multiple Manager Training Classes that covered; Customer Service, Sales, Enhancements and plant installations, Horticulture, Managing maintenance contracts and this gave me multiple years of growth and knowledge.
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