Job Search Status
Open to workDesired start date: Immediately
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Rebecca Wood
Omaha,NE
Work Preference
Summary
A results driven, motivated individual looking for a part time position while pursuing my graduate degree.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Supervisor
Kohl's
Omaha, NE
09.2018 - 12.2021
- Department Supervisor for l Jewelry/lntimates/Accessories.
- Responsible for new hire and on going employee trainings who worked in my department.
- Maintained up to date and accurate reports and inventories.
- Ensured policies and procedures were being followed as outlined by the employee handbook.
- Used a customer focused approach and was known for successfully de-escalating and resolving customer issues that were escalated to management
- Assisted with loss prevention issues in my department.
- Helped associates to resolve any scheduling or other work related issues.
Risk Analyst
Hayneedle
Omaha, NE
11.2016 - 04.2018
- Responsible for customer order fraud and chargeback validations.
- Review and manage orders with Oracle fraud software to determine legitimacy and amount of risk associated with each order
- Make business decisions to cancel customer or merchant orders based on risk.
- Report fraud trends, AML, or other non compliant activity.
- Reported to appropriate government agencies
- Provided affadavits
- Responsibilities
Limitations/fraud Specialist
PayPal (Ebay, inc)
Lavista, NE
09.2012 - 11.2016
- Responsible for risk mitigation of current or potential Ebay merchants
- Conduct reviews on accounts or potential money laundering, OFAC violations, unauthorized transactions and other activities that may present risk for loss to PayPal or its consumers.
- Review documentation for altered/fake documents by reviewing (ex: bank statements, invoices, passport, ) and verifying legitimacy.
- Conduct KYC (know your customer) verification utilizing Lexis Nexis.
- Make business decisions to part ways with high-risk or fraudulent consumers and also restore account access when potential risk has been mitigated.
- Work in an independent, fast paced environment while navigating multiple systems, and making quick, accurate business decisions.
- Resolve escalated and complex Paypal/Ebay consumer contacts yielding successful resolution.
Child Welfare Specialist
State of NE- Child Protective Services
Omaha, NE
02.2008 - 09.2012
- Responsible for investigations of child abuse/ neglect.
- Determined risk of harm to children authored affidavits requesting court intervention/foster care placement.
- Networked to create treatment teams with local business processional (teachers, doctors, therapists, etc) to create family reunification plans.
- Created court reports and testified as an expert witness on behalf of the State of NE.
- Navigated multiple computer data bases and worked with confidential client files.
- Responsible for a caseload of 18-20 active investigations.
- Established a professional reputation for having accurate investigative findings'
Case Manager
Mental Health Center of Denver
Denver, CO
01.2007 - 12.2007
- Managed caseload of 18-25 adults with co-occurring substance abuse and mental health disease.
- Maintained confidential reports and up to date files and reports.
- Established community contacts and business relations to foster the needs of those whom I was serving
- Facilitated anger management classes.
- Organized and facilitated client events (talent show, holiday parties, group outings, etc)
Education
Bachelor's - Psychology
Metropolitan State College of Denver
Denver, CO01-2006
Skills
Oracle
Behavioral Health
Market research
Microsoft Word
Intake Experience
Social Work
Mental Health
Computer skills
Phone etiquette
Crisis Management
Cash handling
Child protective services
Inventory
Communication skills
Training
Crisis Intervention
Data entry
Conflict management
Counseling
Loss Prevention
Call center
Sales
Conflict Management
Word
Case Management
Child Protective Services
Customer Service
Training & development
Documentation
Group Therapy
Customer service
Certification
- Expert Witness- Child Welfare May 2008 to Present
- Disaster response April 2008 to Present
Awards
Quarterly Bonus Recipient December 2012, Psy Chi Honors Graduate December 2006
Additional Information
- Authorized to work in the US for any employer
- References available upon request.
Timeline
Department Supervisor
Kohl's
09.2018 - 12.2021
Risk Analyst
Hayneedle
11.2016 - 04.2018
Limitations/fraud Specialist
PayPal (Ebay, inc)
09.2012 - 11.2016
Child Welfare Specialist
State of NE- Child Protective Services
02.2008 - 09.2012
Case Manager
Mental Health Center of Denver
01.2007 - 12.2007
Bachelor's - Psychology
Metropolitan State College of Denver