Rebecca Worman
Clarksville,IN
Summary
Proven Leasing Specialist with a track record of increasing lease renewals and enhancing tenant satisfaction at Cross Roads Group. Skilled in tenant issue resolution and property inspections, demonstrating exceptional follow-up skills and telephone etiquette. Achieved significant improvements in leasing processes, showcasing a goal-oriented approach and strong communication abilities.
Overview
27
27
years of professional experience
Work History
Leasing Specialist
Cross Roads Group
07.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
- Posted policies and rules in common areas for tenant review.
- Enhanced communication between property management staff by implementing regular meetings focused on resolving issues more efficiently.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant
Sheffield Square Apartments
01.2003 - 07.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Generated leads for sales and rental properties through cold calls and referrals.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
Leasing Specialist
Pmr Companies
06.2019 - 07.2024
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Posted policies and rules in common areas for tenant review.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
Beech Grove Apartments
Monaham and Williams
02.1998 - 01.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
None -
Pleasure Ridge Park High School
Louisville, KYSkills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
- Lease Renewals
- Telephone and email etiquette
- Property Inspections
- Fair Housing Regulations
- Phone Etiquette
- Rent collection
- Application process proficiency
- Application processing
- Property Showing
- Guest complaint resolution
- Showing and leasing of units
- Appointment Scheduling
- Follow-up skills
Timeline
Leasing Specialist
Cross Roads Group
07.2024 - Current
Leasing Specialist
Pmr Companies
06.2019 - 07.2024
Leasing Consultant
Sheffield Square Apartments
01.2003 - 07.2019
Beech Grove Apartments
Monaham and Williams
02.1998 - 01.2003
None -
Pleasure Ridge Park High School
Similar Profiles
Alison Marie CollierAlison Marie Collier
Duty Manager at 5 Cross Roads Sports BarDuty Manager at 5 Cross Roads Sports Bar
Gerard SchaeferGerard Schaefer
Manager of Operations at Cross Roads MovingManager of Operations at Cross Roads Moving
Ariana CantuAriana Cantu
Greater at Cross Roads Christian Church at Cross RoadsGreater at Cross Roads Christian Church at Cross Roads