Rebecca Worman
Clarksville,IN
Summary
Proven Leasing Specialist with a track record of increasing lease renewals and enhancing tenant satisfaction at Cross Roads Group. Skilled in tenant issue resolution and property inspections, demonstrating exceptional follow-up skills and telephone etiquette. Achieved significant improvements in leasing processes, showcasing a goal-oriented approach and strong communication abilities.
Overview
27
27
years of professional experience
Work History
Leasing Specialist
Cross Roads Group
07.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
- Posted policies and rules in common areas for tenant review.
- Enhanced communication between property management staff by implementing regular meetings focused on resolving issues more efficiently.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant
Sheffield Square Apartments
01.2003 - 07.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Generated leads for sales and rental properties through cold calls and referrals.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
Leasing Specialist
Pmr Companies
06.2019 - 07.2024
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Posted policies and rules in common areas for tenant review.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
Beech Grove Apartments
Monaham and Williams
02.1998 - 01.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
None -
Pleasure Ridge Park High School
Louisville, KYSkills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
- Lease Renewals
- Telephone and email etiquette
- Property Inspections
- Fair Housing Regulations
- Phone Etiquette
- Rent collection
- Application process proficiency
- Application processing
- Property Showing
- Guest complaint resolution
- Showing and leasing of units
- Appointment Scheduling
- Follow-up skills
Timeline
Leasing Specialist
Cross Roads Group
07.2024 - Current
Leasing Specialist
Pmr Companies
06.2019 - 07.2024
Leasing Consultant
Sheffield Square Apartments
01.2003 - 07.2019
Beech Grove Apartments
Monaham and Williams
02.1998 - 01.2003
None -
Pleasure Ridge Park High School
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