Rebecca Wright
Scottsboro
Summary
Seasoned Call Center Specialist with relevant background in customer service, scheduling, accounts receivable & payment posting. Strong communication abilities, problem-solving skills, and customer-focused mindset have been key tools for success. Consistently provided high-quality service while meeting targets and goals.
Overview
24
24
years of professional experience
2003
2003
years of post-secondary education
Work History
Call Center Specialist/Assistant Team Leader
Fast Pace Behavioral Health
Franklin
11.2022 - Current
- Assisted patients with behavioral health services and program navigation.
- Verified patient insurance information for accuracy and completeness.
- Processed daily payment transactions efficiently and accurately.
- Maintained accurate records of payment postings in financial systems.
- Collaborated with billing departments to ensure correct data entry.
- Coordinated training programs for new team members to ensure skill development.
- Developed work schedules to optimize team productivity and resource allocation.
- Trained new staff in relevant processes and procedures.
- Collected patient information and verified insurance details during registration.
- Assisted patients with completing necessary forms and documentation.
Call Center Representative
MDLIVE
Scottsboro
11.2014 - 11.2022
- Managed high call volume while providing exceptional customer service.
- Assisted patients with appointment scheduling and telehealth services.
- Resolved customer inquiries using CRM systems effectively.
- Investigated any discrepancies relating to patient accounts or billing issues.
- Researched discrepancies in billing data, identified errors, and corrected them.
Payment Processor
Durwood Hodges
Scottsboro
06.2012 - 08.2014
- Processed payment transactions accurately and efficiently for diverse patient accounts.
- Verified payment details to ensure compliance with company policies and regulations.
- Managed patient inquiries related to payment processing and billing disputes.
- Prepared bank deposits, balancing of accounts receivable ledgers, and other book keeping.
Insurance Specialist
Bio-Imaging
Huntsville
06.2002 - 11.2007
- Managed insurance claims processing for medical imaging services.
- Reviewed patient insurance policies to determine coverage eligibility.
- Collaborated with healthcare providers on claims submissions and documentation.
- Communicated with vendors to resolve discrepancies and clarify billing issues.
- Assisted in maintaining organized records of invoices and payment documentation.
- Supported month-end closing activities by preparing accounts payable reports.
- Prepared bank deposits and processed incoming checks according to established procedures.
Education
American School
Lansing , ILSkills
- Strong Verbal Communication
- Data entry
- Team leadership
Timeline
Call Center Specialist/Assistant Team Leader
Fast Pace Behavioral Health
11.2022 - Current
Call Center Representative
MDLIVE
11.2014 - 11.2022
Payment Processor
Durwood Hodges
06.2012 - 08.2014
Insurance Specialist
Bio-Imaging
06.2002 - 11.2007
American School