Rebecca Zurcher
Mountain Home,AR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations with a reputation for skillfully communicating with stressed patients and ensuring full satisfaction.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Sai Mental Health
Reno, NV
01.2024 - 03.2024
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Coordinated with courts and provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Created reports summarizing referral activity on a weekly basis for management review.
VIP Concierge
Peppermill Casino, Resort & Spa
06.2020 - 10.2023
- Enhanced client experience by providing personalized recommendations and tailored services for their specific needs.
- Streamlined communication between clients and service providers, ensuring timely and efficient responses to requests.
- Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner.
Waitress
Grubs Sports Bar
05.2019 - 06.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs..
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
QE Parts Handler
MicroPlastics
02.2017 - 01.2018
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Enhanced warehouse efficiency with organized storage systems and proper labeling of parts.
- Ensured safe work environment by adhering to company safety protocols and promptly addressing any hazards.
- Optimized workspace layout, enabling quicker access to frequently used tools and equipment.
- Reduced order fulfillment time, accurately picking and packing parts for customer orders.
Education
High School Diploma -
Mountain Home High School
Mountain Home, AR05.2016
Skills
- Tech-savviness
- Detail-oriented planning
- Superior multitasking
- Extensive local knowledge
- Exceptional communication
- Proactive decision-making
- Strong interpersonal skills
- Efficient resourcefulness
- Insurance Verification
- Appointment Scheduling
- Insurance precertification processes
- Multi-line phone proficiency
- Organizational abilities
- Follow-up skills
Timeline
Referral Specialist
Sai Mental Health
01.2024 - 03.2024
VIP Concierge
Peppermill Casino, Resort & Spa
06.2020 - 10.2023
Waitress
Grubs Sports Bar
05.2019 - 06.2020
QE Parts Handler
MicroPlastics
02.2017 - 01.2018
High School Diploma -
Mountain Home High School
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