Rebecca Shepard
Summary
Highly organized and adaptable employee; self-starter with a wide array of clerical and medical office skills, coupled with high relational and emotional maturity. Excellent professional and personal work ethic and integrity.
Overview
38
38
years of professional experience
Work History
Teleservice Representative
Social Security Administration
09.2019 - Current
- Provides quality customer service in fast paced, high call volume environment, through SSA national 800 call center
- Screens and interviews claimants eligibility status for various SSA programs
- Provides education on SSA policies and procedures to resolve claims
- Directs claimants to local SSA offices for further community assistance.
Manpower Staffing Solutions
12.2016 - 10.2018
- Created database for existing physical medical records
- Maintained records in full compliance with existing HIPPA regulations
- Greeted customers, processed orders, and billed accordingly
- Completed clerical tasks: Answering telephone, filing documents, etc
- Resolved customer complaints
- Assisted in filing of Fair Political Practices Commission requests
- Updated voter registrations
- Verified petition information.
Medical Assistant/medical clerk
TVMedical Group
01.1992 - 01.1993
- Stocked treatment rooms
- Acquired vital signs of patients
- Autoclaved surgical equipment
- Filed physician's orders
- Assisted in physician exams/treatments.
Canterbury Woods Senior Living
01.1991 - 01.1992
- Assisted physicians with treatment
- Ordered prescriptions from pharmacies
- Scheduled clinical tests outside of facility
- Arranged transportation for patients.
Presidio of Monterey Military Health Clinic
09.1991 - 12.1991
- Maintained medical records for active duty, retired, and dependent personnel.
Medical Specialist
United States Army
Fort Ord
01.1987 - 01.1991
- Assisted physicians and nurses in patient treatment (Fort Ord)
- Assisted with patient care in obstetrics and gynecology unit (Fort Ord)
- Provided general care in combat support hospitals (Stuttgart, Germany).
Education
B. S. - Health Care Administration
University of Phoenix
Phoenix, Arizona01.2009
A. A. S. - Accounting with Honors
Heald Business College
Salinas, California01.1998
Certificate - U. S. Army Medical Specialist
Academy of Health Sciences
Fort Sam Houston, Texas01.1988
Skills
- Administration of medications
- Exam room prep for physicians
- Post-surgical, ADL assistance
- Ordering of medical supplies
- Ordering of meals for patients
- Non-stress test monitoring
- Interfacing with On-call physician
- Timekeeping
- Maintenance of medical records
- Appointment scheduling
- Data entry
- Customer service
- Forwarding of telephone calls
- Interface with pharmacies
References
Available upon request
References
References available upon request.
Timeline
Teleservice Representative
Social Security Administration
09.2019 - Current
Manpower Staffing Solutions
12.2016 - 10.2018
Medical Assistant/medical clerk
TVMedical Group
01.1992 - 01.1993
Presidio of Monterey Military Health Clinic
09.1991 - 12.1991
Canterbury Woods Senior Living
01.1991 - 01.1992
Medical Specialist
United States Army
01.1987 - 01.1991
B. S. - Health Care Administration
University of Phoenix
A. A. S. - Accounting with Honors
Heald Business College
Certificate - U. S. Army Medical Specialist
Academy of Health Sciences
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