Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Jessica Williams

Elk Grove,CA

Summary

Client-centric Teleservice Representative with 13 + years of experience increasing customer satisfaction and retention with customized support. Communicates effectively with diverse audiences and addressing requests submitted via email, phone and chat platforms. Articulate, patient and diplomatic throughout service life-cycle


Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand and training in all that is put before me. Motivated to learn, grow and excel in the medical field.


Experienced customer service representative with over 30 years of experience in assisting patients. Excellent reputation for resolving problems and improving customer satisfaction.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


Reliable employee seeking entry level position. Offering excellent communication and good judgment.


Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Teleservice Representative

Kaiser Permanente
Sacramento , CA
09.2005 - 10.2018
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Inbound call center taking more than 80 + calls per day.
  • Assisted patients with sending messages to providers.
  • Assisted patients in emergent calls transferring to Advice Nurse.
  • Transferred patients to doctors office.
  • Provided some test results.
  • Provided patients with directions and phone numbers to facility
  • Assisted patients in making appointments whether it be an in clinic, phone or video appointment.

Education

No Degree - Medical Office Specialist

Brightwood Career Institute
Sacramento, CA

High School Diploma -

Roseville High School
Roseville, CA
06.1987

Skills

  • Telephone Etiquette
  • Customer Service
  • Customer Experience
  • Information Confidentiality
  • Adaptability and Dependability
  • Quality Assurance Requirements

Timeline

Teleservice Representative

Kaiser Permanente
09.2005 - 10.2018

No Degree - Medical Office Specialist

Brightwood Career Institute

High School Diploma -

Roseville High School
Jessica Williams