Laurry Watkins
Summary
Human Resource Management DESCRIPTION: The badge in Human Resource Management is aligned to the Society for Human Resource Management (SHRM) competency model which includes nine primary competencies. COMPETENCIES: 1. Human Resource Expertise: risk management, strategic business management, workforce planning, human resource development, HR technology 2. Ethical Practice: rapport building, trust building, personal/ professional/behavioral integrity, professionalism, courage 3. Relationship Management: customer service, credibility, community relations, business networking, mutual respect, teamwork 4. Consultation: coaching, project management, problem solving, analytic reasoning, people management 5. Leadership and Navigation: results and goal oriented, mission driven, change management, influence, consensus builder 6. Communication: verbal & written communication, diplomacy, active listening, feedback, facilitation, persuasion 7. Global and Cultural Effectiveness: global perspective, diversity perspective, openness to various perspectives, adaptability, cultural awareness & respect 8. Critical Evaluation: decision-making, critical thinking, measurement & assessment, research methodology. inquisitiveness, knowledge management 9. Business Acumen: strategic agility, economic awareness, business operations & logistics, systems thinking, organizational metrics, sales & marketing Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
Teleservice Representative
Kaiser Permanente
09.2021 - Current
- Answer phone lines, connect and transfer to advice line and or other departments.
- Document patient symptoms, answer questions and concerns of members.
- Prescription and referral request.
- Outbound and inbound calling, Scheduling canceling appointments.
Youth Leader
Larbrinas Gospel Givers Center
12.2004 - Current
- Assist and lead youth activities, answer phone lines, greet customers, follow instructions and policies of the owner.
- Assist in follow up calls, walk callers through the grief process, assist with the suicide prevention calls.
- Help set up shop for workshops, explain the mission to those interested in joining support groups.
Medical technician
Pediatric Specialists of Virginia
09.2020 - 09.2021
- Greet patients, keep adequate inventory of supplies, order supplies, put away stock.
- Assist anesthesiologist during pediatric and adult intubation, code blues.
- Assist with coddles and other procedures, transport and moving patient.
- Attach leads and monitors, room turn over make sure Ors are fully stocked and set up for surgery.
- Maintain emergency equipment, and carts, train other employees.
Patient Service Representative
All Medical Personnel Labcorp
Manassas, VA, USA
01.2020 - 04.2020
- Greet patients, draw labs, process specimens, centrifuge specimens, give drug tests.
- Verify insurance, send out STAT pickups, verify patients order, properly store, and label specimens.
- Run in office and patient service areas, Order and received inventory and supplies.
- Answer phone calls, use fax machine, direct patients to seating area, conduct lab corp ordered test.
- Manassas, VA
Receptionist/Medical Assistant
Potomac Urology
Woodbridge, VA, USA
07.2019 - 11.2019
- Answer telephones, greet patients, courtesy appointment reminders, schedule appointments.
- Follow up on status of patients after surgery, return patient calls, verify patient info and insurance.
- Prior authorization, fax medical records, test results, update E-Clinical, order supplies.
- Send prescriptions, call doctors, send requests, thank you emails and faxes.
- Interview, room patients, take vitals, assist physicians and providers with biopsies.
- Scribe, suction, cauterize, blood draws using butterfly technique and other venipuncture methods.
- Centrifuge specimens, bladder scans, numb patients, refill prescriptions, sterilize instruments and stock supplies.
- Woodbridge, VA
Anesthesia Technician
Inova Fairfax Hospital
Fairfax, VA, USA
10.2016 - 07.2019
- Manage other anesthesia techs, make sure coworker get to lunch a specified times.
- Ensure checklist is complete, sterilize and calibrate anesthesia machine.
- Troubleshoot anesthesia equipment, Answer telephones, I.T. support.
- Blood draws and IV insertion, label and take specimens to designated area.
- Assist anesthesiologist with intubation, Run emergency equipment, set up rooms for surgery.
- Obtain any materials needed for the surgery, and transport patients to designated area.
- Fairfax, VA
Patient Safety Associate
Metropolitan Healthcare
Fairfax, VA, USA
01.2016 - 02.2017
- Monitor patient vitals, feed, clothe, bathe, measure urine input and output.
- Assist patient to the bathroom and other daily living activities.
- Transport patient to designated areas, make sure patients don't harm themselves.
- Tell nurse about changes in behavior.
- Fairfax, VA
Office Admin Intern
Sentara Hospital
Woodbridge, VA, USA
10.2013 - 11.2014
- Organized and prepared medical folders and binders, filed paperwork.
- Created Microsoft and excel spreadsheets based for overtime data.
- Answered telephones, organized events for the hospital such as Christmas parties and holiday events.
- Ordered office supplies, provided personal assistance to medical staff.
- Filed papers, organized and made medical binders.
- Copied medical documents and handbooks about updated policies and procedures.
- Faxed and sent emails to administrators, Wrote drafts and scheduled meetings.
- Responded to voice mail messages, and called potential employees.
- Woodbridge, VA
Education
Bachelor's degree - Human Resource Management
Colorado Technical University
OnlineHigh School Or Equivalent -
Gar-Field Senior High Scool
06-2011
Skills
- Hospital Experience
- Medical Billing
- Call center experience
- Medical Records
- Customer Service Skills
- Insurance Verification
- SMS customer support
- Microsoft
- Live chat
- Medical Coding
- Customer service
- Keyboarding
- Excel
- Customer service through social media
- Experience Administering Injections
- Triage
- Receptionist
- Hipaa
- Microsoft access
- Anatomy Knowledge
- Calibration
- Laboratory Experience
- Clerical
- Client services
- EMR Systems
- Microsoft word
- Venipuncture
- Outlook
- Managing teams in a customer support role
- Technical Proficiency
- Patient Care
- Powerpoint
- Vital Signs
- Scheduling
- Medical Scheduling
- Medical Office Experience
- Phlebotomy
- Email customer support
- Word
- Phone customer support
- Inventory
- Microsoft Office
- Data Entry
- Organizational skills
- Epic
- In-person customer service
- Filing
- Medical terminology
- Personal Assistant Experience
- Billing
- Phone etiquette
Certification
Driver's License
Additional Information - Office Skills
- Microsoft Word/Excel 2010
- Alpha/Numeric Government Filing (ARMA)
- Microsoft Access/PowerPoint 2010
- Telephone Courtesy/Customer Service
- E-mail/Internet
- 10-Key Calculator
- Windows XP
- Production Keyboarding
- Medical Terminology
- HIPAA Confidentiality
- Fax Machine and Copier
- Business English and Business Math
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Teleservice Representative
Kaiser Permanente
09.2021 - Current
Medical technician
Pediatric Specialists of Virginia
09.2020 - 09.2021
Patient Service Representative
All Medical Personnel Labcorp
01.2020 - 04.2020
Receptionist/Medical Assistant
Potomac Urology
07.2019 - 11.2019
Anesthesia Technician
Inova Fairfax Hospital
10.2016 - 07.2019
Patient Safety Associate
Metropolitan Healthcare
01.2016 - 02.2017
Office Admin Intern
Sentara Hospital
10.2013 - 11.2014
Youth Leader
Larbrinas Gospel Givers Center
12.2004 - Current
Bachelor's degree - Human Resource Management
Colorado Technical University
High School Or Equivalent -
Gar-Field Senior High Scool