Tiare Tuuga
Manteca,CA
Summary
Results-driven Call Center Representative known for exceptional call handling and data entry accuracy. Strong background in conflict resolution and customer engagement, ready to leverage skills to enhance service quality and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teleservice Representative
Kaiser Permanente
Stockton, California
07.2024 - Current
- Exceeded performance metrics regularly by staying focused on customers' needs
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
- Contributed positively to the workplace culture by actively participating in team meetings.
- Boosted service quality with thorough knowledge of the company's products, services, and policies.
HR Associate
Medline Industries, One Medline Place
Tracy, California
08.2021 - 07.2023
- Coordinated recruitment processes for multiple departments across the organization.
- Managed employee onboarding and orientation programs for new hires.
- Assisted in developing training materials and resources for staff development.
Call Center Representative
World Flight Services
Stockton, California
12.2018 - 07.2021
- Managed inbound calls and addressed customer inquiries promptly.
- Documented customer interactions using CRM software accurately.
- Resolved complaints and escalated issues to appropriate departments effectively.
Data Entry Specialist
Iron Mountain
Tracy, California
05.2016 - 11.2018
- Entered and maintained data accuracy in client information systems.
- Processed and organized physical documents for secure storage solutions.
- Utilized data management software to streamline entry processes efficiently.
Sales Associate
Sheikh Shoes
Stockton, California
06.2014 - 04.2016
- Assisted customers in selecting footwear for various occasions and needs.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
Education
High School Diploma -
Weston Ranch High School
Stockton, CA06-2014
Some College (No Degree) - Administrative Medical Assistant Cerification
MTI
Sacramento, CASome College (No Degree) - Life Insurance Licensed Agent
Continuing Education
Sacramento, CaSkills
- Customer service
- CRM software
- Conflict resolution
- Data management
- Product knowledge
- Recruitment coordination
- Call handling
- Documentation and reporting
- Administrative support
- Email and telephone etiquette
- Technical support
- MS office
- Excel software proficiency
- Google drive
Certification
- Administrative Medical Assistant Certification - Issued date: June 2024
- Life Insurance Licensed - Issued Date: April 2025
Timeline
Teleservice Representative
Kaiser Permanente
07.2024 - Current
HR Associate
Medline Industries, One Medline Place
08.2021 - 07.2023
Call Center Representative
World Flight Services
12.2018 - 07.2021
Data Entry Specialist
Iron Mountain
05.2016 - 11.2018
Sales Associate
Sheikh Shoes
06.2014 - 04.2016
High School Diploma -
Weston Ranch High School
Some College (No Degree) - Administrative Medical Assistant Cerification
MTI
Some College (No Degree) - Life Insurance Licensed Agent
Continuing Education
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