Summary
Overview
Work History
Timeline
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Rebecca Collins

Detroit,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

13
13
years of professional experience

Work History

Lead Server

StoryPoint Senior Living
Birmingham, MI
08.2024 - Current
  • Managed a staff of 15 servers, delegating tasks and ensuring timely completion. Prioritized residents' needs and concerns. Trained new servers. Provided coaching and feedback to a team of servers. Provided a meal census daily. Actively engage with residents and address their concerns. Oversee closing procedures. Take surveys to obtain feedback to always ensure an incredible meal service. Maintained high standards of service.
  • Maintained polite and professional demeanor to residents to encourage inquiries, and positive feedback.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Resolved conflicts between employees quickly and fairly.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Act as a liaison between the kitchen, management, and servers, relaying information and addressing any concerns.

Owner/Operator

House Helpers 2.0 LLC
Detroit, MI
01.2021 - Current
  • Manage day to day operations
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members
  • Increase customer satisfaction by implementing efficient business processes and provide exceptional service
  • Consult with customers to assess needs and propose optimal solutions.

Event Coordinator

Larsa Banquet Hall
Warren, MI
05.2022 - 12.2023
  • Coordinated schedules and timelines for events
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
  • Managed event logistics and operations
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Bartender

Club Venetian Banquet Center
Madison Heights, MI
03.2022 - 09.2023
  • Prepared for events by setting up bar, stocking supplies, and arranging tables
  • Responded to guest questions and requests with friendly and knowledgeable service
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications
  • Adhered to state laws regarding alcoholic beverage services and customer relations
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.

Bartender/Manager

Brown's Bar and Grill
Algonac, MI
03.2012 - 10.2020
  • Served high customer volumes during special events, nights, and weekends
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Developed local clientele by consistently delivering outstanding service and engaging in friendly conversation
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Timeline

Lead Server

StoryPoint Senior Living
08.2024 - Current

Event Coordinator

Larsa Banquet Hall
05.2022 - 12.2023

Bartender

Club Venetian Banquet Center
03.2022 - 09.2023

Owner/Operator

House Helpers 2.0 LLC
01.2021 - Current

Bartender/Manager

Brown's Bar and Grill
03.2012 - 10.2020

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Rebecca Collins