Samantha Hansel
La Pine,OR
Summary
I have diverse food and beverage experience, seeking a position that will offer a rewarding work environment where I can utilize my customer service skills that I have developed working in the hospitality industry. I am able to multitask, work very well under pressure and enjoy working closely with others. I have a great attitude and always show up with a smile.
Overview
13
13
years of professional experience
Work History
Lead Server
Oxford Hotel
Bend, Oregon
10.2022 - Current
- Supervised daily operations in busy dining environment at luxury hotel.
- Trained and mentored new servers on customer service standards.
- Handled guest inquiries and resolved service issues promptly.
- Provided exceptional service to high volume of daily customers.
Supervisor
Hilton Hotels Corporation
Santa Cruz, CA
03.2013 - 06.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
Waitress
Hilton Hotels Corporation
Santa Cruz, CA
03.2013 - 06.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided prompt, efficient, friendly and quality service at all times.
Bartender
Hilton Hotels Corporation
Santa Cruz, CA
03.2013 - 06.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Engaged in small talk and jokes with the clientele in order to build rapport and ensure that they become repeat customers.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Banquet Server
Hilton Hotels Corporation
Santa Cruz, CA
03.2013 - 06.2022
- Knowledge of event menu items and their contents, appropriate table setting and silverware; and the correct preparation and garnishing methods.
- Responsible for setting up, serving, maintaining, and breaking down banquet events.
- Capable of handling fast paced situations and large parties.
- Communicates with guest and co-workers in a friendly and professional manor.
Room Service Server
Hilton Hotels Corporation
Santa Cruz, CA
03.2013 - 06.2022
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Followed up with guests regarding order quality to satisfaction.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.2013
Some College (No Degree) -
Cabrillo College
Aptos, CASkills
- Leadership skills
- Problem solving
- Ability to learn a variety of job descriptions
- Excellent communication and interpersonal skills
- Dedication
- Time management
- Teamwork skills
- Flexibility
- Friendly
- Food handlers card
- OLCC
- Familiar with POS system
Detailed Reference
-Mackenzie Schonback, Assistant to FOH Manager
Oxford Hotels
(305) 877 6442
Supervisor reference known for 3 year(s)
-Ashley Vincent, Assistant to General Manager
Hilton Hotel Corporation
(831) 245 5377
Supervisor reference known for 5 year(s)
Timeline
Lead Server
Oxford Hotel
10.2022 - Current
Supervisor
Hilton Hotels Corporation
03.2013 - 06.2022
Waitress
Hilton Hotels Corporation
03.2013 - 06.2022
Bartender
Hilton Hotels Corporation
03.2013 - 06.2022
Banquet Server
Hilton Hotels Corporation
03.2013 - 06.2022
Room Service Server
Hilton Hotels Corporation
03.2013 - 06.2022
High School Diploma -
San Lorenzo High School
Some College (No Degree) -
Cabrillo College