DEVON FORTE
Philadelphia,US
Summary
Dependable and self motivated professional with a background in food service. A team player who is attentive to detail and able to work in a fast-paced environment. Ability to work effectively under time pressure and for extended hours. Comfortable interacting with all levels of people and the public.
Overview
13
13
years of professional experience
Work History
Lead Server
Ember and Ash
Philadelphia, PA
06.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Barra Rossa Ristorante
Philadelphia, PA
06.2017 - Current
- Took orders from customers and clarified any questions or special items to ensure accuracy
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Calculated charges, issued table checks, and took customer payments
- Made suggestions for daily specials, wine selections, and desserts in order to steer customers toward more profitable items
- Politely and promptly answered phones, accurately recording and confirming reservations
- Wait on customers during social events such as weddings, banquets, and receptions
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- Accommodated guests with specific food or gluten-free allergies.
Server
Melrose Diner
Philadelphia, PA
04.2014 - 06.2017
- Serve food and beverages to guests in accordance with their orders
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs
- Increased table turns and rotated seating for maximum guest satisfaction
- Taking care of guests with special needs, such as dietary restrictions, allergies, or mobility issues
- Handled guest complaints by listening to them and informing the restaurant manager
- Checked on all tables to refill drinks and respond to requests at appropriate intervals.
Housekeeper
Not just cleaning
Philadelphia, PA
07.2011 - 03.2016
- Followed a house cleaning checklist created by a professional
- Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms
- Did a thorough cleaning of the walls, windows, shades, and curtains
- Polished windows and glass surfaces
- Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions
- Cleaned building floors by sweeping, mopping, scrubbing and or vacuuming
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Server
Johnny Rockets
Philadelphia, PA
08.2013 - 10.2014
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
- Stocked server areas with supplies to ensure excellent functionality while serving before, during, and after shifts
- Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses
- Quickly addressed any concerns or complaints to ensure customer satisfaction, and I escalated more serious issues to management for full resolution
- Cut down on customer wait times by carrying multiple plates at once without spilling or dropping food
- Walked guests through menu options while demonstrating an in-depth understanding of food, beverages, and ingredients.
Education
Skills
- Customer Service
- Multitasks Well
- Problem solving skills
- Safety Management
- Adaptability
- Interpersonal Abilities
- Self Motivated
- Leadership Skills
Timeline
Lead Server
Ember and Ash
06.2023 - Current
Server
Barra Rossa Ristorante
06.2017 - Current
Server
Melrose Diner
04.2014 - 06.2017
Server
Johnny Rockets
08.2013 - 10.2014
Housekeeper
Not just cleaning
07.2011 - 03.2016