Jada Santiago
Philadelphia,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Melting Pot. Proven ability to enhance guest experiences through effective upselling techniques and relationship management. Recognized for maintaining high cleanliness standards and fostering a collaborative team environment, ensuring seamless service during peak hours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Tapas On Main
Bethlehem, PA
08.2022 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and retention.
- Assisted with menu recommendations, enhancing overall dining experience through knowledgeable suggestions.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely food preparation and order delivery during peak hours.
- Monitored dining room activities, promptly addressing customer inquiries and concerns for seamless service.
- Trained new servers on operational procedures, fostering a cohesive team environment focused on quality service.
- Implemented efficient table turnover strategies, improving overall restaurant flow during busy shifts.
- Executed daily cash handling procedures accurately, ensuring financial accountability at end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Melting Pot
Bethlehem, PA
08.2022 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and retention.
- Assisted with menu recommendations, enhancing overall dining experience through knowledgeable suggestions.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to ensure timely food preparation and order delivery during peak hours.
- Monitored dining room activities, promptly addressing customer inquiries and concerns for seamless service.
- Trained new servers on operational procedures, fostering a cohesive team environment focused on quality service.
- Executed daily cash handling procedures accurately, ensuring financial accountability at end of shifts.
- Implemented efficient table turnover strategies, improving overall restaurant flow during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Elks Club
Bethlehem, PA
01.2023 - 04.2023
- Learned safety protocols and operational procedures to ensure a secure working environment.
- Assisted team members in daily tasks, improving overall workflow efficiency.
- Maintained cleanliness and organization of work areas to support operational readiness.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Collaborated with colleagues to meet service goals and enhance customer satisfaction.
Team Member
McDonald's
Bethlehem, PA
01.2020 - 07.2022
- Learned safety protocols and operational procedures to ensure a secure working environment.
- Assisted team members in daily tasks, improving overall workflow efficiency.
- Maintained cleanliness and organization of work areas to support operational readiness.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Collaborated with colleagues to meet service goals and enhance customer satisfaction.
Education
High School Diploma -
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food delivery
- Regulatory compliance
- Order delivery practices
- Bill computation
- Food inspection
- Front-of-house display creation
- Wine service
- Banquet coordination
- Food spoilage prevention
- Wine pairings
- Multitasking and organization
- Food safety
- Shift management
- Upselling techniques
- Wine pairing
- Dish preparation
- Check payment processing
- Team member support
- Table setting arrangements
- Buffet setup and takedown
- Positive and professional
- Take-out service
- Menu design
- Dining crew workflow optimization
- Dining customer service
- POS operation
- Calm demeanor
- Special dietary requirements
- Server training
- Effective customer upselling
- Responsible beverage service
- Table resetting
- Food safety oversight
- Dietary restrictions knowledge
- Price memorization
- Liquor, wine, and food service
- Specials promotion
- Menu item recommendation
- Hostess support
- Point-of-sale system
- Positive guest interactions
- Point of sale (POS) system operations
- Customer feedback management
- Team player
- Warm and friendly
- Team leadership
- Excellent communication
- Cool under pressure
- Problem-solving
Certification
Ramp
Timeline
Bartender
Elks Club
01.2023 - 04.2023
Server
Tapas On Main
08.2022 - 12.2023
Server
Melting Pot
08.2022 - 12.2023
Team Member
McDonald's
01.2020 - 07.2022