Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kathleen Hogan
Server, Student
Philadelphia,PA
Work Preference
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Accurate person, possessing strong communication and memorization abilities paired with in-depth knowledge of equipment surround me. Upbeat and flexible team player with outstanding memorization skills and charming demeanor. Creates exceptional customer experience by providing legendary service. Stays on top of demands in fast-paced environments by effectively using slow periods*** Maintains organized, clean, and safe work areas with diligent attention to important details. Focused delivers consistent and professional work for every assignment. Offers 10+ years in service & hospitality industry environments and top-notch abilities in public communication. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Talented person and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Willing to take on any task to support team and help business succeed. Offers strong social and communication abilities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
9
9
years of professional experience
Work History
Lead Server
Winnie's Manayunk
04.2025 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Machinest/Sales Associate
Simonds Tools Tinc.
08.2019 - 12.2023
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Created great customer experiences with personalized sales support.
- Rotated stock using clearance markdowns and special sales promotions.
- Assisted customers with sales and service needs.
- Informed customers of promotions and special offers to increase sales.
- Managed multiple tasks simultaneously while meeting deadlines.
Barista/Sales Associate
Day Break Coffee Roasters
03.2017 - 07.2020
- Retained knowledge of menu items to assist customers with beverage selections.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Prepared and served coffee, tea and hot cocoa.
- Cleaned and sanitized work areas and utensils.
- Suggested food and pastry items to complement beverage orders.
- Restocked bar line for fast service capabilities.
- Used upselling techniques to boost order value, generating additional revenue.
- Described menu items and suggested products to customers.
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Documented complex orders to accurately process payments in POS system.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Addressed and resolved customer issues to promote satisfaction.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
- Assisted in training new baristas on proper techniques for making beverages and operating equipment.
- Collaborated with team members to provide efficient service during peak hours.
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques.
- Maintained cleanliness and organization of work area, adhering to health and safety guidelines.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Set up displays and merchandising for seasonal promotions or special events.
- Upsold menu items such as pastries or specialty drinks to enhance customer experience.
- Operated cash register, processed customer payments, and provided accurate change.
- Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
- Conducted inventory checks and restocked supplies as needed.
- Delivered excellent customer service and prompt food and beverage delivery.
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions.
- Ensured consistent quality of drinks by following recipes and presentation standards.
- Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary.
- Greeted customers warmly and engaged in friendly conversation while taking their orders.
- Checked identification for alcoholic beverage purchases when required by local laws or policies.
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
- Prepared and served variety of coffee and tea beverages to customers.
- Offered samples of new menu items or promotional offerings to encourage sales.
- Promoted sales by setting up attractive product arrangements in display cases.
- Prepared and served coffee, espresso drinks, blended coffees, or teas.
- Sanitized work areas, utensils and equipment to minimize infection risks.
- Assembled salads and sandwiches for customer purchase.
- Maintained presentable front counter with frequent cleaning and organizing.
- Ground and bagged beans for sale to customers desiring fresh, at-home coffee.
- Replenished self-service stations with condiments and supplies.
- Updated boards with daily specials, using creative colors, writing styles and designs to catch customers' eyes.
- Satisfied customers consistently, quickly meeting needs with knowledgeable service.
- Achieved high inspection scores by following health department requirements.
- Checked dining area frequently to take care of spills, collect discarded items and wipe down tables.
- Supported team productivity by restocking supplies and completing checklists during slow periods.
- Identified and reported on supply needs for new inventory orders.
- Kept line moving by smoothly inputting orders and payments.
- Served customers accompanying bagels, biscotti and sandwiches.
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes.
- Took customer orders and conveyed to team members for preparation.
- Steered customers toward specials with suggestions and vibrant descriptions.
- Met upsell goals by promoting high-profit items to every customer.
- Prepped ingredients at shift open and between busy periods.
Education
MBA - Nursing Practice
Temple University
Philadelphia, PA07-2026
Associate in Arts (A.A.) - undefined
QVCC
Danielson, CT05.2010
Certification - Communications/Media arts/Marketing
Connecticut School of Broadcasting
Farmington, CT08.2007
Diploma - S.C.P Studies
Woodstock Academy
Woodstock, CT06.2003
Skills
- Business growth planning
- Adept at enhancing product sales performance
- Inventory oversight
- Collaborative marketing efforts
- Transaction oversight
- Effective verbal communication
Accomplishments
- Supervised team of 8+ staff members. (FOH)
- Achieved success through effectively helping with training.
- Collaborated with team of 6 in the development of management.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Lead Server
Winnie's Manayunk
04.2025 - Current
Machinest/Sales Associate
Simonds Tools Tinc.
08.2019 - 12.2023
Barista/Sales Associate
Day Break Coffee Roasters
03.2017 - 07.2020
Associate in Arts (A.A.) - undefined
QVCC
Certification - Communications/Media arts/Marketing
Connecticut School of Broadcasting
Diploma - S.C.P Studies
Woodstock Academy
MBA - Nursing Practice
Temple University
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