Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Rebecca Ann Nelson

Donna,TX

Summary


Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Tax Professional

Intuit
11.2019 - 04.2020
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Provided information about available products and services to clients, resulting in increased business opportunities.

Customer Service Representative

General Dynamic Information Technology
09.2013 - 04.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Center Representative

Maximus
10.2014 - 02.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

GED -

Mercedes High School
Mercedes, TX
05-1989

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tax Professional

Intuit
11.2019 - 04.2020

Call Center Representative

Maximus
10.2014 - 02.2015

Customer Service Representative

General Dynamic Information Technology
09.2013 - 04.2015

GED -

Mercedes High School
Rebecca Ann Nelson