Rebecca B Johnson
Jacksonville,FL
Summary
Results-driven Sales Professional experienced in delivering customer-focused solutions within telecommunication and high-volume environments. Achieved sales targets through strong relationship-building and communication skills, enhancing client engagement and satisfaction. Focused on leveraging diverse industry expertise to drive growth and streamline service delivery.
Overview
20
20
years of professional experience
Work History
Pledge Associate
FLS Connect LLC
Columbia, South Carolina
12.2025 - 04.2026
- Received inbound calls for pledge donations to the Republican National Congressional Committee, the Republican National Committee, and the Republican Senatorial Committee during Presidential and mid-term elections, engaging donors in discussions about political issues in a fast-paced, high-volume environment.
- Engaged with callers professionally across various service situations.
- Established rapport with customers through friendly service, enhancing customer experience and satisfaction.
- Resolved customer questions by applying company scripts and service guidelines, ensuring consistent and effective communication.
- Provided customer service support for inquiries, complaints, and returns.
- Escalated complex customer issues to supervisors for resolution.
- Supported quality standards through accurate notes and call reviews
- Followed FLS Connect procedures for data privacy and confidentiality
- Assisted customers with selecting items and answering questions about products.
Sales Specialist
Clearlink
06.2025 - 10.2025
- Telecommunications company, selling 14 branded name cells, internet, phone and television. Responded to various customer inquiries via phone. Identified service locations across the US to assist customer inquiries. of the US to find services in most states. Port phone numbers, set install dates. Using multiple branded CRMs.
- Delivered product details and pricing information through Clearlink sales channels to facilitate customer decision-making.
- Consulted customers on Clearlink sales offerings and service options.
- Assessed inbound leads using Clearlink call scripts and discovery questions to identify customer needs and align service offerings.
Debt Resolution Specialist
PATHWAY FINANCIAL
Rolling Meadows, Illinois
02.2025 - 04.2025
- Assisted clients with unsecured debts and personal loans by handling inbound calls and live transfers, facilitating debt relief and credit restoration.
- Identified and resolved account issues for clients, ensuring accurate solutions to enhance customer satisfaction.
- Investigated payment errors and billing discrepancies
- Investigated payment errors and billing discrepancies, ensuring accurate account management and client trust.
Senior Enrollment Specialist
Redemption Financial Services
Jacksonville, Oregon
12.2023 - 08.2024
- Coordinated enrollment applications for Redemption Financial Services clients and policyholders, ensuring accurate processing and compliance.
- Guided clients through enrollment steps, clarifying benefit options and assisting with required paperwork to streamline their experience.
- Verified eligibility, identity, and coverage details using enrollment records and documents.
- Assisted clients with unsecured debt, personal loans, and credit counseling through inbound calls and live transfers while managing a pipeline of appointments and callbacks, sending agreements, and facilitating client signing.
Debt Resolution Specialist
EZ Debt Relief
01.2023 - 04.2023
- Handled debt invalidation sales by managing inbound leads, contacting clients to eliminate unsecured debt through a law firm, and maintaining a pipeline while calling aged leads daily. Negotiated agreements with clients and facilitated e-sign documents for quality control transfer to the law firm.
- Completed sales agreements efficiently
- Resolved customer account issues for Pathway Financial through effective phone and email communication, ensuring timely solutions and satisfaction.
- Reviewed delinquent accounts and negotiated payment arrangements with borrowers to facilitate debt recovery and maintain customer relationships.
- Closed
Debt Resolution Sales
All Service Financial
Jacksonville, FL
05.2018 - 10.2021
- Managed inbound leads from clients with unsecured debt, enrolling them with the Litigation Practice Group to regain financial control and work toward becoming debt-free. Sent agreements for client signatures and coordinated with law firm. Followed up on appointments and managed daily pipeline, ensuring timely responses to all inquiries.
- Performed daily tasks with accuracy and efficiency in a fast-paced environment.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
- Collaborated effectively with diverse coworkers to achieve team goals and resolve product and service-related issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
Retail Auto Sales Associate
Bank of America
Jacksonville , FL
04.2017 - 04.2018
- Facilitated various auto loan transactions for clients through the bank. Managed client relationships from loan origination to closing. Providing the client contact for the entire loan process. Manage existing funnel of clients, following bank procedure with time sensitive material, while answering incoming calls for new clients. center and online applications.
- Supported Bank of America auto financing inquiries with clear customer guidance.
- Reviewed auto loan applications for Bank of America compliance and accuracy.
- Coordinated with dealerships on Bank of America vehicle financing requests.
- Monitored competitor pricing strategies and promotional campaigns.
- Developed relationships with local dealerships to increase sales opportunities.
- Maintained inventory of cars, trucks, SUVs, minivans and crossovers based on dealership stock levels.
- Created sales leads by conducting cold calls and sending targeted email campaigns.
- Advised customers on financing options and helped them secure loans with banks or other lenders.
- Showcased vehicle features and took customers on test drives in local area.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
Sales Associate
AT&T Sales Associate
Jacksonville, Florida
10.2006 - 10.2016
- Served as senior loyalty specialist in AT&T call center, handling inbound retention calls for AT&T U-verse, Direct TV, and wireless products. Achieved monthly objectives by saving services, upgrading, and selling additional products while managing fast-paced call flow and addressing customer inquiries, billing issues, and problem-solving.
- Provided support to AT&T wireless customers by addressing inquiries related to plans, devices, and account management.
- Executed activations, upgrades, and service modifications using AT&T sales systems to streamline customer service.
- Detailed AT&T promotions, features, and accessory options to customers to enhance their understanding and satisfaction.
Education
Associate of Arts -
Florida Community College
Jacksonville, FLAssociate of Arts -
Saint Johns River Community College
Orange Park, FLSkills
- CRM management
- Account retention
- Lead qualification
- Inside sales
- Pipeline management
- Call center operations
- Enrollment processing
- Application processing
- Account verification
- Objection handling
- Issue resolution
- Problem solving
- Communication skills
- Data management
- Data organization
- Data entry
- Detail orientation
- Planning
- Organization and time management
- Project management
- Team leadership
- Team collaboration
- Active listening
- Rapport building
- Conflict resolution
- Quality assurance
- Analytical
- Calm under pressure
- Financial negotiation
- Customer relationship management
- Client engagement
- Sales techniques
- Innovative solutions
- Research
- Industry trends
- Adaptability and flexibility
- Organization skills
- Computer skills
- Positive demeanor
- Shipment processing
- Process compliance
- Budgeting and finance
- Relationship building
- Issue resolution
- Industry trends
- Adaptability and flexibility
- Sales techniques
- CRM systems
- Call scripting
- Sales pipelines
- Policy compliance
- Payment reconciliation
- Effective communication
Affiliations
- Communication Workers of America
- United Way
Additional Information
- Communication Workers of America
- United Way
Steve Bajalia
- Communication Workers of America
- United Way
Timeline
Pledge Associate
FLS Connect LLC
12.2025 - 04.2026
Sales Specialist
Clearlink
06.2025 - 10.2025
Debt Resolution Specialist
PATHWAY FINANCIAL
02.2025 - 04.2025
Senior Enrollment Specialist
Redemption Financial Services
12.2023 - 08.2024
Debt Resolution Specialist
EZ Debt Relief
01.2023 - 04.2023
Debt Resolution Sales
All Service Financial
05.2018 - 10.2021
Retail Auto Sales Associate
Bank of America
04.2017 - 04.2018
Sales Associate
AT&T Sales Associate
10.2006 - 10.2016
Associate of Arts -
Florida Community College
Associate of Arts -
Saint Johns River Community College