Rebecca J. Campbell
Blanchester,Ohio
Summary
Offering years of experience in the business management, project management and coordination within the administrative/finance sector. I hold a business administrative degree (MBA) and have proven military background. I have a strong skill-set in problem solving, analytical, and creative thinking skills to offer. Excellent interpersonal, oral, and written communication skills. Strong supervisory experience and can manage any tasks given with good people skills.
Overview
1
1
year of professional experience
Work History
State Operations Business Manager
State of Arizona Department of Economic Security
01 2017 - 06 2024
- Managed the procurement and financial expenditures of state operated group homes and intermediate care facilities in several counties within Arizona.
- Monitors and tracks all petty cash for state operated group homes and intermediate care facilities for the state of Arizona.
- Responsible for credit cardholders and expenses submitting approvals to the division., identifing expenditures that were unauthorized.
- Trained home supervisors on policies and procedures on the ordering of goods and services through state purchase orders and credit card use.
- Performed annual audits for revolving fund cash flow and expenditures for all state operated group homes and intermediate care facilities.
- Supervised four staff remotely who submitted requisitions, pay invoices, connected with vendors, researched problem invoices for errors, managed projects by working with vendors closely.
- Supervised a team that completes purchase orders and all financial related business.
- Supervised accounts payables for all state operated group homes and intermediate care facilities, ensuring vendor invoices have been paid timely.
- Manages and assists in purchases of fleet vehicles for the state operated group homes and intermediate care facilities.
- Worked with management on group home and intermediate care facility requests involving infrastructure projects and involved in project management for group homes and intermediate care facilities.
- Communicated and worked closely with all home supervisors and program managers on fiscal year changes, tax exemption, and taught home supervisors new updated procurement policies and guidelines.
- Forecast’s expenditures and heavily involved with the encumbering of fund amounts for goods and services for each fiscal year.
- Managed projects all on-going purchase orders for life and safety needs for state operated group homes and intermediate care facilities.
- Handles all tax exemption financial requests to all vendors and other departments within the developmental disability division.
- Had oversight of a wide variety of other duties and project management tasks within the division.
Business Administrator
State of Arizona-DOC-Perryville Prison
03 2013 - 01 2017
- Managed the day-to-day operation of the ASPC-Perryville prison business office.
- Assisted in the planning, organizing and supervision of departmental or division fiscal and business services to include warehouse, maintenance, accounting, purchasing, inmate banking, officer wages and outside contracts with city requests with inmate work programs.
- Monitored and tracks area budgets daily and sends monthly reports on budget changes.
- Analyzed financial data for forecasting an annual budget allocation.
- Prepared and administers complex and unit budgets for each area of the prison complex.
- Supervised 12 staff members for many different business office areas.
- Knowledge of AFIS and Procure Az and approves all purchase orders in AFIS and Procure AZ government financial ordering system.
- Established training schedules for staff and tracks the completion of mandatory training.
- Made administrative decisions for the business office and key areas of the prison.
- Assisted in formulating and implementing policies and procedures relative to fiscal services and other general business activities.
- Prepared the preparation of annual budgetary requests and processes for fiscal control.
- Consulted with unit supervisors on administrative issues and procedures and assists in developing and instituting improvements.
- Prepared financial statements and statistical reports for central office.
- Prepared and monitors open encumbrances, approves invoices, tracks expenditures, and approves requisitions in Procure AZ.
- Controled and monitored fixed and centralized (utilities) expenditures and all accounts payables.
- Directed purchasing functions using state contracted vendors when ordering all goods and services for the entire complex including inmate related expenditures and inmate trust accounts.
- Directed and managed warehouse staff for the entire complex.
- Supervised inmates working in the business office.
- Supervised inventory control for the prison complex.
Senior Customer Service Manager
Bank of America Customer Service Center
01.2012 - 04.2013
- Assist customers and banking centers with current policies and procedures.
- Assist customer with bank accounts questions, account changes, new accounts, and debit card transaction.
- Investigate and resolve possible fraud situations and disputes.
- Manage and supervise customer records with the highest confidentiality.
- Help educate customers and bank center personnel on bank policies.
- Assist with online banking and troubleshooting of online banking set up and navigation.
Customer Care Representative
American Express, Merchant Services
12 2009 - 12 2011
- Responsible for providing extraordinary customer care to our merchants.
- Update business information for the merchants and assist them with billing issues.
- Assist merchants with reconciliation and processing and terminal issues.
- Focus on relationship care and the specific needs of the customer.
- Call center environment handling all aspects of customer care.
- Help merchants gain knowledge through our websites and programs to grow and assist them with business needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Administrator
Ohio National Guard and NC National Guard
05 1987 - 05 1995
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Administrative Specialist
USArmy
08 1981 - 05 1987
- Handled incoming and outgoing mail.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Streamlined office processes by implementing efficient document management and filing systems.
Education
Bachelor’s Degree - Business Administration
Ottawa University
Phoenix, Arizona06.2008
BA -
06.2006
Master’s Degree - Business Administration
MBA -
06.2008
Skills
- Business planning
- Business Development
- Staff Management
- Business administration
- Financial Management
- Budgeting
- Decision-Making
- Problem-Solving
- Written Communication
- Dependable and Responsible
- Planning and Coordination
- Organization and Time Management
Additional Information
- Spent several years serving in the US Army and the National Guard;
- Received my MBA in Business Administration;
- Attended several leadership development courses;
- Strong people skills, customer service skills, and can manage projects with precise organization and communication with each project.
Timeline
Senior Customer Service Manager
Bank of America Customer Service Center
01.2012 - 04.2013
State Operations Business Manager
State of Arizona Department of Economic Security
01 2017 - 06 2024
Business Administrator
State of Arizona-DOC-Perryville Prison
03 2013 - 01 2017
Customer Care Representative
American Express, Merchant Services
12 2009 - 12 2011
Administrator
Ohio National Guard and NC National Guard
05 1987 - 05 1995
Administrative Specialist
USArmy
08 1981 - 05 1987
Bachelor’s Degree - Business Administration
Ottawa University