Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rebecca Kuhn

Rebecca Kuhn

Erie,PA

Summary

Highly skilled Cosmetologist with a proven track record in providing personalized beauty treatments to enhance clients' appearance and boost their confidence. Proficient in the latest techniques and trends, delivering exceptional customer service to meet high-volume customer needs. Experienced in accurately maintaining records and organizing schedules for optimal efficiency. Confident in utilizing a 12 year background in the service industry to excel in this role.

Overview

11
11
years of professional experience

Work History

Cosmetologist

Hair-Cutz
Erie, PA
08.2017 - Current
  • Maintained accurate records of customer services provided.
  • Applied makeup for special occasions such as weddings or proms.
  • Collaborated with other professionals in the beauty industry.
  • Upsold various treatments or packages when appropriate.
  • Created customized hair styles according to client's preferences and facial features.
  • Developed a loyal client base through excellent customer service.
  • Organized giveaways or contests on social networks as part of promotional activities.
  • Engaged with customers by providing friendly conversation during services.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Created extensive social media content and developed a following to showcase my work and advertise.

Bar Manager

Sandbar
Erie, PA
07.2013 - 07.2023
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Reorganized bar stations to streamline service flow.

Bartender

Pineapple Eddie Southern Bistro
Erie, PA
07.2023 - Current
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Education

Associates Degree in Advanced Technology - Advanced Technology

Fortis Institute - Erie
Erie, PA
08-2011

Skills

  • Inventory
  • Payment Processing
  • Basic accounting
  • Staff Management
  • Point of sale systems
  • Service-oriented mindset
  • Customer Service
  • Issue Resolution
  • Chemical Mixing and Application
  • Scheduling appointments
  • Product Knowledge
  • Relationship building and management
  • Product Upselling
  • Social media content creating and advertising

Languages

German
Limited

Timeline

Bartender

Pineapple Eddie Southern Bistro
07.2023 - Current

Cosmetologist

Hair-Cutz
08.2017 - Current

Bar Manager

Sandbar
07.2013 - 07.2023

Associates Degree in Advanced Technology - Advanced Technology

Fortis Institute - Erie
Rebecca Kuhn