Rebecca Kuhn
Erie,PA
Summary
Highly skilled Cosmetologist with a proven track record in providing personalized beauty treatments to enhance clients' appearance and boost their confidence. Proficient in the latest techniques and trends, delivering exceptional customer service to meet high-volume customer needs. Experienced in accurately maintaining records and organizing schedules for optimal efficiency. Confident in utilizing a 12 year background in the service industry to excel in this role.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Hair-Cutz
Erie, PA
08.2017 - Current
- Maintained accurate records of customer services provided.
- Applied makeup for special occasions such as weddings or proms.
- Collaborated with other professionals in the beauty industry.
- Upsold various treatments or packages when appropriate.
- Created customized hair styles according to client's preferences and facial features.
- Developed a loyal client base through excellent customer service.
- Organized giveaways or contests on social networks as part of promotional activities.
- Engaged with customers by providing friendly conversation during services.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Created extensive social media content and developed a following to showcase my work and advertise.
Bar Manager
Sandbar
Erie, PA
07.2013 - 07.2023
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Implemented strategies designed to increase revenue through upselling techniques.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reorganized bar stations to streamline service flow.
Bartender
Pineapple Eddie Southern Bistro
Erie, PA
07.2023 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Associates Degree in Advanced Technology - Advanced Technology
Fortis Institute - Erie
Erie, PA08-2011
Skills
- Inventory
- Payment Processing
- Basic accounting
- Staff Management
- Point of sale systems
- Service-oriented mindset
- Customer Service
- Issue Resolution
- Chemical Mixing and Application
- Scheduling appointments
- Product Knowledge
- Relationship building and management
- Product Upselling
- Social media content creating and advertising
Languages
German
Limited
Timeline
Bartender
Pineapple Eddie Southern Bistro
07.2023 - Current
Cosmetologist
Hair-Cutz
08.2017 - Current
Bar Manager
Sandbar
07.2013 - 07.2023
Associates Degree in Advanced Technology - Advanced Technology
Fortis Institute - Erie
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