Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denecia McGee

Slidell,LA

Summary

Dedicated Healthcare IT Support Specialist with a rich background in education, medical billing, and technical assistance. Skilled in Electronic Health Records (EHR), HIPAA compliance, and cross-functional tech support in healthcare settings. Currently earning a degree in Computer Science & IT, blending instructional support experience with growing expertise in cybersecurity, database management, and patient-facing systems. Recognized for adaptability, strong communication, and a proactive approach to digital problem-solving in clinical environments. Thrives in collaborative, cross-functional environments to drive shared success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Administrative & Program Support Coordinator

Upper Cutz Wellness & Fitness Center, LLC
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Handled billing, payment tracking, and member account management with attention to accuracy and confidentiality
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Disaster Relief Outreach Coordinator

HGI Global (Hammerman & Gainer, Inc.)
  • Conducted high-volume outreach to over 100 insurance carriers to offer HGI’s disaster response services following Hurricanes Ida and Nicholas.
  • Used standardized scripts and professional communication to coordinate Zoom meetings with senior decision-makers and claims managers.
  • Maintained accurate call logs and contact records using internal Excel trackers and daily call sheets.
  • Collaborated within a team of 10–15 remote agents, using tools like Skype and a web-based time clock system to track hours and productivity.
  • Represented the company with professionalism, empathy, and urgency during a critical post-disaster period in New Orleans and the Gulf Coast region.

Instructional Support Specialist

St. Tammany Parish Schools
- Current
  • Delivered tech-enabled classroom instruction across multiple subjects and grade levels.
  • Maintained learning continuity using digital tools such as Google Classroom and Smart Boards.
  • Adapted quickly to new environments, upholding structure and engagement for diverse student needs.

Infectious Disease Case Manager-Data/Publicity and Outreach Coordinator

Louisiana Department of Health
01.2020 - 07.2021
  • Conducted follow-up calls to 300+ individuals impacted by COVID-19, ensuring 95% compliance with isolation protocols.
  • Troubleshot data inconsistencies in patient records, ensuring accurate reporting while adhering to HIPAA standards.
  • Collaborated with internal teams and used Microsoft Office to manage case data and reporting
  • Audited and updated confidential patient data to support accurate reporting.

Certified Yoga Instructor & Wellness Specialist

Self-Employed
01.2014 - 01.2020
  • Managed business operations, including scheduling, recordkeeping, and client communications.
  • Utilized excellent communication skills to develop personalized wellness plans, achieving a 95% client retention rate.

Hostess

Harrah's Casino
01.2013 - 01.2014
  • Troubleshot reservation and seating conflicts for high-volume dining operations, maintaining customer satisfaction.
  • Provided exceptional customer service, resolving guest complaints efficiently and professionally.
  • Trained new staff members to adhere to service standards, ensuring operational success.

Hospitality Associate

Antoine's Restaurant
01.2010 - 01.2013


  • Trained and mentored new employees to maintain service excellence and team cohesion.
  • Streamlined front-of-house operations, enhancing guest satisfaction.
  • Customer Service Lead (Hostess, Waitress, Concierge)

Education

Associate of Science - Information Technology

Southern New Hampshire University
01-2025

Diploma - Medical Billing and Coding

Penn Foster College
02.2023

Complete Guide To GenAI For Data Analytics

LinkedIn Learning (Instructor: Dan Sullivan)
06-2025

Skills

  • Troubleshooting Skills
  • Conflict Resolution
  • Team-Oriented Contributor
  • Proven Ability to Work in Diverse Teams
  • EHR Systems & Medical Billing
  • Healthcare IT & Informatics
  • Technical Support & Ticketing
  • HIPAA Compliance & Patient Data Privacy
  • SQL, Python (Beginner)
  • Cybersecurity Awareness & Digital Safety
  • Network & IT Infrastructure Support
  • Instructional Support & Classroom Tech Tools
  • Microsoft Office Google Suite Telehealth Platforms

Certification

  • Certified Medical Coding & Billing Specialist – National Healthcareer Association, 2023
  • National Society of Leadership and Success Inductee – 2025
  • HIPAA Compliance & EHR Systems Training – Through professional roles
  • NSLS Leadership Certificate in Success & Leadership

Timeline

Infectious Disease Case Manager-Data/Publicity and Outreach Coordinator

Louisiana Department of Health
01.2020 - 07.2021

Certified Yoga Instructor & Wellness Specialist

Self-Employed
01.2014 - 01.2020

Hostess

Harrah's Casino
01.2013 - 01.2014

Hospitality Associate

Antoine's Restaurant
01.2010 - 01.2013

Instructional Support Specialist

St. Tammany Parish Schools
- Current

Diploma - Medical Billing and Coding

Penn Foster College

Administrative & Program Support Coordinator

Upper Cutz Wellness & Fitness Center, LLC

Disaster Relief Outreach Coordinator

HGI Global (Hammerman & Gainer, Inc.)

Associate of Science - Information Technology

Southern New Hampshire University

Complete Guide To GenAI For Data Analytics

LinkedIn Learning (Instructor: Dan Sullivan)

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