Rebecca M Monroe
Massena,NY
Summary
Detail-oriented Pre-Access Representative with expertise in appointment scheduling, patient registration, and HIPAA compliance. Committed to delivering exceptional customer service and fostering teamwork for improved patient access to healthcare.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pre-Access Representative
St. Lawrence Health
Potsdam, NY
03.2024 - Current
- Facilitated patient access to healthcare services by managing appointment scheduling and registration processes.
- Provided exceptional customer service by addressing patient concerns and resolving issues efficiently.
- Maintained up-to-date knowledge of healthcare policies and procedures affecting patient access protocols.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Utilized electronic health record systems for accurate data entry and patient information management.
Team Lead
St. Lawrence Health
Potsdam, NY
08.2025 - 03.2026
- Improved performance through coaching, monitoring calls, and handling escalated patient issues
- Mentored staff, fostering skill development and improving overall team performance.
- Conducted regular performance evaluations, ensuring adherence to quality standards and continuous improvement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
- Worked different stations to provide optimal coverage and meet production goals.
Medical Assistant
Claxton Hepburn
Ogdensburg, NY
01.2024 - 03.2024
- Assisted healthcare professionals with patient examinations and procedures, ensuring comfort and safety.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
High School Diploma -
Norwood- Norfolk Central School
Norwood06-2015
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Medical terminology
- Appointment scheduling
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
Certification
- CET - EKG Technician
- BLS Certified
Timeline
Team Lead
St. Lawrence Health
08.2025 - 03.2026
Pre-Access Representative
St. Lawrence Health
03.2024 - Current
Medical Assistant
Claxton Hepburn
01.2024 - 03.2024
High School Diploma -
Norwood- Norfolk Central School