Mercedes Pritchett
Saint Joseph
Summary
Healthcare professional with solid foundation in patient access and administrative support. Recognized for improving patient intake processes and ensuring smooth operations in healthcare settings. Collaborative team member known for adaptability and focus on delivering accurate and timely service. Proficient in patient scheduling, records management, and insurance verification. Also Recognized for working great with others and willing to help anywhere needed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Access Representative
Mosaic Life Care
Saint Joseph, MO
06.2024 - Current
- Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.
- Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
- Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
- Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
- Assures confidentiality of information regarding patients, hospital personnel and medical staff.
- Managed patient access processes, ensuring accurate information collection and verification.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Answered incoming calls, scheduled appointments and filed medical records.
Cleaner
Alfa Staffing
Saint Joseph, MO
11.2019 - 01.2020
- I cleaned the halls and bathrooms and gym/park and extra rooms of mitchell park plaza.
- Supervisors name: Jane
- Phone Number: 816-749-4663
- Reason for Leaving: A new company took over and they didn't want to go threw the temp service anymore so i got let go.
Technical Support
USA800
Saint Joseph, MO
10.2016 - 02.2017
- I was tech support for Vizio. I helped people over the phone to fix problems with there Vizio products.
- Supervisors name: Carol
- Phone number: 816-676-1020
- Reason for leaving: I went on maternity leave for having a baby but 3 days after my daughter was born she was life flighted to childrens mercy. So i was unable to go back because she ended up having medical problems. I let my supervisor no i wouldnt be returning because of it.
Cleaner
Merry Maids
Saint Joseph, MO
06.2015 - 10.2016
- I cleaned people's houses. Witch including doing what the customers wanted, also doing the basics such as cleaning bathrooms and bedrooms within there standard procedures.
- Supervisors name: Amy
- Phone number: 816-205-4022
- Reason for leaving: I was having a allergic reaction to the cleaning chemicals and the gloves they wore.
Department Manager
Mc Donalds
Saint Joseph, MO
04.2012 - 06.2015
- My responsibilities was to manage the store and manage crew, helped costumers with any needs necessary. Also i filed all paper work that was needed and handled the money, and i made sure the store was clean inside and outside.
Education
High school diploma or GED -
Benton high school
Saint Joseph, MO05.2014
Skills
- Organizational skills
- Customer service
- Visio
- Microsoft Excel
- HIPAA
- Microsoft Word
- Technical Support
- Microsoft Outlook
- English
- Basic life support
- Time management
- Commercial Cleaning
- Computer skills
- Sales
- Help Desk
- Microsoft Office
- Communication skills
- Medical terminology
- Residential Cleaning
- CPR
- Microsoft Project
- Microsoft PowerPoint
- Hospital experience
- Negotiation
- Cleaning Experience
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Payment processing
Certification
- CPR Certification
- Driver's License
Timeline
Access Representative
Mosaic Life Care
06.2024 - Current
Cleaner
Alfa Staffing
11.2019 - 01.2020
Technical Support
USA800
10.2016 - 02.2017
Cleaner
Merry Maids
06.2015 - 10.2016
Department Manager
Mc Donalds
04.2012 - 06.2015
High school diploma or GED -
Benton high school