Kristen Mercer
Albany,MO
Summary
Dynamic Access Representative at Mosaic Life Care with a proven track record in enhancing patient satisfaction and streamlining operations. Skilled in insurance verification and adept at problem-solving, I foster collaborative relationships while maintaining meticulous documentation. Committed to delivering exceptional service, I effectively manage high-pressure situations to ensure seamless patient experiences.
Overview
8
8
years of professional experience
Work History
Access Representative
Mosaic Life Care
Albany, MO
07.2024 - Current
- Contributed to the facility''s reputation for quality care by consistently exceeding customer service expectations through prompt assistance and problem resolution efforts.
- Assisted in improving overall facility operations through diligent monitoring of key performance indicators.
- Increased efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
- Collaborated with multidisciplinary teams to provide exceptional care and a positive experience for patients.
- Assisted in reducing administrative errors through meticulous attention to detail in data entry tasks related to billing codes, service charges, and demographics.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Home Daycare Owner
Kristen Mercer
Albany, MO
02.2017 - 07.2024
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
- Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
Education
High School Diploma -
Maryville High School
Maryville, MO05.2009
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Money handling
- Phone and email etiquette
- Flexible schedule
- Data entry
- Conflict resolution
- Policy understanding
- Payment processing
- Quality assurance
- Eligibility determination
- Training coordination
- Referral coordination
- Teamwork
- Time management
- Attention to detail
- Calm and effective under pressure
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Caring and empathetic
- Active listening
- Decision-making
- Detail-oriented
- Communicating to patients and families
Timeline
Access Representative
Mosaic Life Care
07.2024 - Current
Home Daycare Owner
Kristen Mercer
02.2017 - 07.2024
High School Diploma -
Maryville High School