Rebecca Myers
Regional Customer Service Manager, Intermodal Operations
Heartland,TX
Quote
“Success is not final. Failure is not fatal. It’s the courage to continue that counts.”
Winston Churchill
Summary
Seasoned manager with over sixteen years experience in intermodal transportation providing demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Supports senior leadership in reaching demanding organizational goals by encouraging staff, coordinating resources, and improving operational efficiency.
Overview
3
3
Promotions. Quickly advanced career into management.
7
7
Years experience in senior leadership roles.
17
17
Year background within the transportation industry.
Work History
Associate Manager, Intermodal Operations
Uber Freight
Garland, TX
06.2022 - 02.2023
- Provided leadership, management, coaching, and support to intermodal destination team comprised of 7 direct reports.
- Monitored and held team accountable for all key job functions.
- Proactively identified and communicated operational deficiencies to executive leaders.
- Proposed and implemented innovative solutions to improve efficiency, service levels, and profitability.
- Managed carrier performance and implemented corrective action strategies when necessary to improve service.
- Developed and distributed customer reports and internal management reports to track team's performance and ensure customer KPI goals were being met.
- Maintained TMS information and updated as needed to ensure accurate data integrity.
- Onboarded new customers, carriers, and added services with established accounts.
- Ensured financial discrepancies were actively worked for root cause identification and resolution.
- Monitored team members' performance levels and implemented disciplinary measures where improvement was required.
- Reviewed employees' yearly performance and utilized findings to determine annual salary increases, bonus compensation, and opportunities to promote from within.
- Tracked volume and revenue on a weekly basis.
- Guided team through company's transition from Transplace to Uber Freight managing changes including title and salary adjustments, culture shift, government policy implementation, and continuous training.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Regional Customer Service Manager
Intermodal Cartage Co.
Wilmer, TX
03.2007 - 03.2022
- Rapidly promoted, holding four titles over fifteen years from part-time data entry up to Regional Customer Service Manager.
- Successfully manage team of 7 employees in multiple locations.
- Introduced higher standards for operations team and increased efficiency by creating and implementing SOPs.
- Monitored customer pools and developed effective per diem process to limit company liability. This process change reduced per diem cost by 15% year over year.
- Developed and preserved effective customer relationships with high profile customers such as Dollar Tree, Black & Decker, Sumitomo, Nike, etc. to ensure sustainable partnerships were established.
- Collected customer feedback and made process changes when deficiencies were identified.
- Exceeded weekly regional goals by collaborating with staff members to implement customer service initiatives.
- Aided senior leadership during executive strategic meetings and generated daily reports to recommend operational improvements.
- Monitored all order acceptance to ensure driver capacity was not exceeded.
- Swiftly addressed any failures or customer concerns and offered catered solutions to ensure continuance of partnerships.
- Successfully performed duties in fast-paced, demanding atmosphere with very high volumes of email traffic.
- Engaged in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization, great work ethic, and team oriented approach.
Education
Bachelor of Science - Marketing
University of North Texas
Denton, TX 09.2002 - 2005.12
High School Diploma -
Angleton High School
Angleton, TX 08.1998 - 2002.06
Skills
Conflict resolution
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