Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Rebecca Free

Cincinnati,OH

Summary

Results-driven professional with 36 years of experience in customer relations and 21 years in management. Adept at embracing challenges to meet and exceed professional goals. Recognized for the importance of teamwork and open communication in achieving objectives. Proven track record of personal and professional growth. Skilled in specialized task execution and strategic implementation, utilizing effective problem-solving techniques to enhance operational processes. Known for fostering team collaboration, ensuring project success, and bringing extensive expertise to a specialist role through adaptive strategies and excellent communication skills that drive seamless operations and consistent outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

ACCOUNT SUPPORT SALE SPECIALIST

LIBERTY SPORT
Fairfield , NJ
02.2015 - 03.2025
  • Account management, call cycling, account education, Sales, residual selling.
  • 50 plus outbound phone calls day to existing account basis to educate them on products, product rotation, and upselling.
  • Documentation in Sales Force and reporting any trends in field that may impact business to management.
  • Handling customer escalations front line and diffusing customer issues and concerns.
  • Responsible for growing assigned territory sales by 5% in 2016.
  • Top producer in outbound dialing and communication with accounts.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.

ACCOUNT BILLING SPECIALISTS

Ohio Valley Gasket
Cincinnati , Ohio
03.2011 - 02.2015
  • Company Overview: Manufacturer and distributor of gaskets and tooling products
  • Data Entry and Order Entry
  • Inbound /Outbound Customer service calls, office duties, filing, sales Transactions and Invoicing.
  • Monthly Reports
  • Credit Applications
  • QuickBooks, AS400 and Outlook
  • Monthly Reports

PHARMACY TECHICIAN

HUMANA
Cincinnati , Ohio
12.2011 - 02.2012
  • Inbound calls, open and profile incoming mail
  • Scan profiles, correspondence and prescriptions and then file.
  • Maintaining productivity and quality standards as well as legal and company compliance
  • Daily outbound calls, up to 10 hours per day.
  • Clinical data entry
  • Entered and processed patients' prescriptions into internal system.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

PHARMACY TECHICIAN

WELLPOINT INC.NEXT RX PRO PBM PRIOR AUTHORIZATION
10.2007 - 12.2010
  • Quality and Assurance
  • Clinical documentation
  • Benefits and Pharmaceutical Formulary benefits
  • Patients Concerns and Issues
  • Implementation policies for all lines of business
  • Call center / Data Entry
  • Clinical Prior Authorizations
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

High School Diploma -

Purcell-Marian High School
Cincinnati, Ohio
01.1984

Skills

  • Strong interpersonal skills
  • Resolution-oriented
  • Positive outlook
  • Energetic and driven
  • People-oriented
  • Flexible
  • Reliable
  • Excellent communication skills
  • Motivated team player
  • Excellent work ethic
  • Proficient in Avaya software
  • Multitasking Abilities

Certification

Pharmacy Technician CPHT


Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Enjoy participating in walking for overall physical and mental well-being
  • Outdoor Recreation
  • Crafting and DIY Projects
  • elderly

Timeline

ACCOUNT SUPPORT SALE SPECIALIST

LIBERTY SPORT
02.2015 - 03.2025

PHARMACY TECHICIAN

HUMANA
12.2011 - 02.2012

ACCOUNT BILLING SPECIALISTS

Ohio Valley Gasket
03.2011 - 02.2015

PHARMACY TECHICIAN

WELLPOINT INC.NEXT RX PRO PBM PRIOR AUTHORIZATION
10.2007 - 12.2010

High School Diploma -

Purcell-Marian High School

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