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REBECCA A. RICHARDS
Louisville,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
Work History
Customer Service Associate
MACY’S
Louisville, Kentucky
03.2023 - 04.2026
- Manage customer needs in a fast paced environment.
- Work closely with team of associates and management to achieve a high level of customer service.
- Assisted customers with inquiries and resolved complaints efficiently with 95% customer satisfaction.
- Executed accurate return and purchase transaction processing utilizing point-of-sale systems.
- Trained new associates on customer service protocols and procedures.
Project Manager – Print Solutions Division
MULTI-AD SERVICES, INC. (Three Years)
Peoria, Illinois
- Established and maintained excellent client relationships through daily communications and hands-on guidance of each project resulting in consistent customer satisfaction.
- Coordinated work flow of all projects through the allocation of inter-company assignments and continual monitoring of progress ensuring that all deadlines were met.
- Responsible for proofing and final sign-off of all press proofs eliminating the chance for error.
- Generated all billing for accounts in accordance with company standard.
Provider Claims Representative
EVOLENT HEALTH / PASSPORT
Louisville, Kentucky
04.2019 - 11.2020
- Processed claims efficiently, ensuring adherence to company policies and procedures.
- Analyzed claim submissions for accuracy, identifying discrepancies and recommending necessary adjustments.
- Resolved customer inquiries related to claims status, enhancing client satisfaction through effective communication.
Advertising Sales / Office Manager, Part-Time
KENTUCKIANA FAMILY MAGAZINE
Prospect, Kentucky
- Developed and maintained relationships with local businesses to enhance advertising partnerships and community engagement.
- Managed daily operations of sales office, ensuring efficient workflow and communication among team members.
Assistant Manager
PINNACLE REALTY MANAGEMENT (Four Years)
Columbus, Ohio
- Supervised the processes of renting and lease renewal of 500 unit property resulting in consistent occupancy of 90% or better.
- Responsible for all accounts receivable ensuring that no legal action toward eviction was needed.
- Maintained all accounts payable while remaining within the yearly budget.
- Trained and supervised office personnel and supported five other properties on specialized software.
Leasing Consultant
PINNACLE REALTY MANAGEMENT
Columbus, Ohio
- Assisted prospective tenants with property tours, highlighting features and benefits of available units.
- Managed lease documentation processes, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service to enhance tenant satisfaction and retention rates.
Education
Bachelor of Business Administration - Marketing/Management
University of Cincinnati, College of Business Administration
Cincinnati, OhioSkills
- Property Management
- Project Management
- Proofing and editing
- Establishing and maintaining excellent client relationships
- Healthcare Provider claims
- Customer Service
- Delegating and supervising multiple departments
- Meeting client deadlines through excellent time management
- Accounts Payable / Accounts Receivable
Timeline
Customer Service Associate
MACY’S
03.2023 - 04.2026
Provider Claims Representative
EVOLENT HEALTH / PASSPORT
04.2019 - 11.2020
Project Manager – Print Solutions Division
MULTI-AD SERVICES, INC. (Three Years)
Advertising Sales / Office Manager, Part-Time
KENTUCKIANA FAMILY MAGAZINE
Assistant Manager
PINNACLE REALTY MANAGEMENT (Four Years)
Leasing Consultant
PINNACLE REALTY MANAGEMENT
Bachelor of Business Administration - Marketing/Management
University of Cincinnati, College of Business Administration