Rebeka Jones
Vidor,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Dollar Tree. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Skilled in cash handling and maintaining workplace safety, fostering a collaborative environment that drives team success and operational efficiency.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Team Member
Tractor Supply
Beaumont
07.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
Assistant Manager
Dollor Tree
Vidor, TX
08.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Burkes Outlet Bealls
Vidor, TX
06.2015 - 03.2018
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Nursing
Vidor High School
Vidor, TX05-2000
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Collaboration and teamwork
- Leadership qualities
- Workplace safety
- Product knowledge
- Relationship building
- Team building
- Sales expertise
Languages
English
Full Professional
Timeline
Team Member
Tractor Supply
07.2022 - Current
Assistant Manager
Dollor Tree
08.2019 - 04.2020
Assistant Manager
Burkes Outlet Bealls
06.2015 - 03.2018
Nursing
Vidor High School